Buggy with poor support

  • Novelty

    (@candied)


    3 months, 2 weeks ago

    This plugin (used with their swatch plugin) is half-baked, full of errors with default wordpress theme, I have already contacted support but still waiting for a reply (with numerous follow ups ) a month now. I even paid for a pro version (lifetime).

Viewing 1 replies (of 1 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    2 months ago

    Hi @candied,

    We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it can be when things don’t work as expected—especially after upgrading to the Pro version.

    There are thousands of WordPress themes and plugins in the ecosystem, and sometimes compatibility issues arise despite our best efforts to ensure smooth integration. Our team has been actively investigating the issue and working on improving both the plugin’s stability and theme compatibility.

    Please rest assured that we are continuously optimizing our codebase to make our plugins more reliable, faster, and easier to use with a wide range of popular themes. We also recognize the importance of timely communication and are making improvements to our support process to serve you better.

    We are really hopeful, the upcoming updates will include major improvements in performance and compatibility.

    Thank you again for your patience and understanding.

    Thank you.

Viewing 1 replies (of 1 total)

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