Buggy with horrible documentation

  • watersplash8

    (@watersplash8)


    8 years, 8 months ago

    After playing with the free version I purchased the commercial version hoping that it’s better! It turns out you need to pay them extra (in addition to the license cost) to get answers to simple questions such as how do you change the templates – really are you kidding me!!! This is ridiculous given the fact that the documentation is lacking the very basics. On top f that that quite often clients were calling me and reporting that they can’t pay/sign up for a class! Initially I though that they just were doing something wrong and was willing to blame them but it turns out this plugin has so many issues that I really think you should avoid it. Just one of the many examples that I have, edit the class, save and then try changing the price again – well good luck with that! I paid money for something which was supposed to help my business grow in trun I lost clients and had to manyally process their registrations. What a waste of time and efforts!

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  • Plugin Contributor Lorenzo Orlando Caum

    (@lorenzocaum)

    8 years, 8 months ago

    Hi there, sorry to hear you had some issues with Event Espresso 4. When you purchase a support license, this gives you access to support resources such as software downloads and access to our support team. We provide support for our members through our support forums (http://eventespresso.com/support/forums/) and several team members across different time zones help out in our support forums each day.

    Something went wrong here and I’d like to help you resolve that.

    I believe you are referring to a support token as the extra cost. That isn’t required to get help. If you have an active support license, then you can create a support post in our support forums and a team member will help you. We offer support tokens for members that need help with an urgent issue (e.g. an emergency).

    For working with the templates, we do have some resources available for that:

    http://eventespresso.com/2014/02/developers-corner-theming-event-espresso-4/
    https://gist.github.com/lorenzocaum/0a35fe4997992fdb1dc5

    On pricing in Event Espresso 4, this is what will happen:

    Lets say you have event ABC with a ticket option that cost $25. If no registrants have registered, then you can change it via the ticket editor in the event editor and it will update.

    If there have been at least one registrant, then this existing ticket option is archived and a duplicate is created. This is because we want you to have accurate ticket prices for early registrations that may have taken place as well as registrations after the pricing was changed.

    Could you please follow up with us via our contact page so I can check into your account and provide you with more information?

    http://eventespresso.com/contact/

    Thanks

Viewing 1 replies (of 1 total)
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