Support » Plugin: Image Gallery - Responsive Photo Gallery » Buggy update almost got my host account suspended

  • The plugin creates cron tasks (wp_options table) that overwhelmed the host. Got my site taken down. I deleted the plugin and it was still making queries. So the host took the site down again and threatened to suspend the account.

    From the support thread, I see this problem was reported two weeks ago and the query storm only started for me a few days ago. So the bug wasn’t taken seriously two weeks ago. I’m not going to wait around for an update.

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  • Huge-IT Support

    (@huge-it-support-1)

    Dear roamingchile,

    We are honestly begging your pardon for the inconveniences.
    We have already prepared an update and we are now checking its functionality and some codes before releasing it. We will be grateful if you find a minute and contact us via our LiveChat as soon as you read this post and we will be happy to provide a fixed update for you to download until the update will be available in WordPress. The LiveChat will help us to follow the progress and if still any issues remain we will fix them immediately.

    Hope you’ll find time for reaching out us.
    We will wait for your message.
    Thanks

Viewing 1 replies (of 1 total)
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