I have used this plugin for several months now, and am still struggling to get a website done because of it, and it alone.
While their support is generally decent/responsive, they are an Indian team and struggle to understand or communicate with you, in English, in any sort of advanced fashion - be warned.
The plugin has a ton of potential and looks very nice, with a "YouTube" type of experience added right into WordPress.
Unfortunately I am on my FIFTH support ticket already and it is always something wrong with the plugin itself, just a lot of sloppy coding, poorly executed ideas, limited customization and organizing, poor testing, and a TON OF BUGS that will drain you and make working with it completely unenjoyable. I am simply exhausted with the entire experience. Furthermore the support team will ask for FTP and WordPress Admin access to your site EVERY TIME. (it's so bad they have to go into the plugin code and make on-the-fly fixes to the plugin, just awful, it can't be that hard to get something as simple as this ultimately, up and running properly on major browsers and in WP).
I regret my purchase at this point, and as an experienced Web Developer, would highly recommend avoiding it altogether.