• So, I bought the plugin with high hopes, since I’ve been using Tutor LMS, also from Themeum, for years and I like it very much.

    I was interested in it while it was Droip, since it had an integration with Tutor.

    Then, the week I decided to buy Droip, it was rebranded as Kirki.

    I bought it, and I have been trying to use it for about a month. But it’s impossible. It is a half-baked, bug-ridden, unintuitive, and non-functional plugin.

    Dynamic Content with Kirki? Full of bugs. It does not connect collections correctly. Search bars and filters do not reference the collection, no matter how you configure them.

    The design is full of promises, just as it is full of bugs. Sections with no relation to each other break one another as if they were related.

    The themes to use with Tutor do not work. They break the website URLs for internal student pages. The action buttons for enrollment do not work (no matter how you configure them).

    Animations are hard to create, and the builder preview loads them in a way that makes it hard to predict how they will look afterward.

    And the support takes a long time to answer. They reply to only half of your questions. And the complex issues are left unanswered.

    The collaborative mode does not work well either. The builder crashes when two people edit at the same time. And when I told support about this, they said it would crash every time the two people editing clicked on the same element on the page. So… it is useless.

    Very dissatisfied and frustrated with the overall experience.

    My team and I wasted many hours trying to get it to work and became frustrated to the point of exhaustion.

    I patiently explained and sent videos of all of these bugs in support tickets, but they were unable to solve them.

    I asked for a refund. I hope I get it.

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  • Hello @semibsul,

    Thank you for sharing your feedback. We understand your frustration and appreciate the time you invested in testing Kirki. Please also note that our response time was impacted by the weekend, which is why some replies took longer than usual.

    After reviewing the reported issues, we were unable to reproduce several of them on our end, which suggests that some of the issues are specific to your site’s environment or configuration. Our team is actively investigating your reports and working through the details you provided. Since you requested a refund while our investigation was ongoing, we have prioritized your refund request and proceeded with it. The refund will be returned to your original payment method and should be reflected according to your payment provider’s processing timeline.

    Best regards,
    Nafiz | Kirki Support Team

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