Hello @mrsoheilsani
I’m Mehedi Hasan, from Spectra team.
Thank you for taking the time to share your feedback about your experience with Spectra. We appreciate your input and are always looking for ways to improve our product.
I would like to respond to each of your points individually.
1. Pre-built themes often come with a lot of issues. Additionally, some settings are still read even after you turn them off, resulting in a PHP error on your website.
– Could you please provide specific details about the issues you’re having with pre-built themes so that we can better assist you? What are the settings that don’t work? Also, could you also share more information about the PHP error on your website, such as the error message or any available error logs? This will help us diagnose and address the problem effectively.
2. For instance, when you turn off the border in a button module, you might receive a PHP error on your website indicating the inability to read the border color.
– I checked the button block, and tried changing the border but I didn’t find any issue or error. After adding the border, I was successfully able to update the page- https://d.pr/i/23Kafg
What is the issue or error exactly you are facing? Could you please provide more details about the specific PHP error you encountered when turning off the border?
3. Or when using some patterns, changing flex settings might not take effect (while manually creating a similar one works fine).
– If I got you right, you have imported patterns from the ‘Templates Kit, right? For the patterns available in the templates kit, not all of them used Container, where the flex properties are available in Container. This is not a bug, rather, if you like to have the flex properties available, you can move the pattern under a Container.
4. If you click on a FAQ Accordion before the last clicked animation is over, that accordion cannot open and you have to click 3 times to open it, ten years ago I had these bugs in my coding.
– Could you please share a screenshot of this? This could be a site-specific problem. I’ve tried it just now but seems working fine for me- https://d.pr/i/vJnMqb
5. Has freezing issue and laggy scrolling in containers.
– Any particular cases you faced it? I’m asking because this is not something happening while I just tested all of the issues you reported. I assume there’s something else on your site that may cause the issue.
I’d like to ask if you have an open support ticket with us for the above issues mentioned? If so, can you please share the ticket number so that I can take a closer look? If you don’t have an open ticket, I would request you to open one at https://wpspectra.com/support/open-a-ticket/. This will allow us to better understand your site environment and investigate the issue thoroughly.
Additionally, If you’re facing any other issues with the plugin, please let us know. We’re committed to resolving all of these issues and ensuring a seamless experience with our plugin.
Thank you again for the feedback. We will wait to hear from you and get a chance to make things right for you 🙂
regards
Mehedi Hasan
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This reply was modified 1 year, 7 months ago by
Mehedi Hasan.