Support » Plugin: The Events Calendar » Buggy and unintuitive

  • Gave it a shot but when I realised the poor compatibility with so many themes and the fact that each tiny, perfectly reasonable extra option (such as links opening in new tabs, labels instead of visible URLs, virtual events instead of physical locations – the last one even for a fee) requires yet another add-on/extension/separate plugin, I left it alone.

    And here’s something else: organisations, venues, the event industry that make a living from live events is currently in trouble worldwide. Virtual events are the only means by which we can still connect to something resembling “an audience”, and you have no shame in making the ability to promote these “virtual events” a premium feature. I was truly shocked when I saw that. Right now you should be helping the community that made you who you are.

    I know you also own Gigpress now. But I still consider it an independent gem. That’s what I’m going back to now.

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  • Plugin Contributor geoffgraham

    (@geoffgraham)

    Hey @nadworks — it’s really great that you shared this feedback. While I’m sorry to hear the calendar failed to meet your expectations, I (and by extension, everyone here on the team) appreciate you giving it a try.

    I’m definitely disappointed that a chief concern was needing to use different extensions and add-ons for more functionality or premium features. You’d be amazed how many “reasonable extra options” there are when it comes to managing a calendar of events. There are plenty more ideas for settings that we see (and really like) and have found that offering free extensions is both a great way and popular way to make those available — the same sort of framework and model championed by others, like WooCommerce. It allows us to keep the core calendar easy to maintain for publishers and developers alike, at the same time as preventing an overload of settings. That’s not to say that adding one setting to open links in another tab will tip the scales, but rather the collective whole of it and many other possibilities with it.

    And while I totally hear and respect your position on virtual events and how we charge for that extra feature, I do want to push back on it. We did indeed (and still do) offer free extensions that will pull together most of that functionality for you in our Extensions Library. Those are things we put together immediately following the moment that we saw live events start to move online and wanted to make sure anyone running The Events Calendar could make that move. We even made our email marketing service, Promoter, free for three months to help folks communicate those changes with attendees and guests. So when you say something like this:

    […] and you have no shame in making the ability to promote these “virtual events” a premium feature.

    …that seems misguided at best and disingenuous at worst seeing as we’ve spent the bulk of the year helping make the transition from live to virtual as seamless as possible. And now that we’ve bundled that work together into a single premium add-on that’s not only more robust but has invested thousands of team hours to create, I think a steeply discounted $35 price tag for a one-stop solution to virtual events is reasonable on top of the rest of what we’re already making available.

    It’s absolutely cool if you disagree, but I think it’s important to at least know and see where we’re coming from on this.

    With that, I really am grateful you shared your thoughts with us. We’re aware of them as a team and will certainly keep them in mind as we continue working on making the best event management suite for WordPress that we can.

    Geoff

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