Support » Plugin: Yoast SEO » Buggy and Premium Service Sucks

  • So Yoast SEO has always been buggy. It doesn’t know what passive case is (I think it’s just an alogorithm (verb to be or to have + past participle) which is total nonsense! It’s knowledge of transition words is highly limited. The Fleisch reading scale is a joke-Not everyone likes short sentences. Sometimes ideas are complicated. So you need to express them in clauses. Clauses make sentences long. Long sentences are not always bad. Those ideas I mentioned before need long sentences. They need long sentences to be expressed clearly. It sometimes misses my keyword, but then counts synonyms. Whatever. It was free!

    Now I pay and the same damn mistakes but all the little workouts and courses are based on those damn SEO and Readability Scores, which are all flawed! And premium service sucks. Every time you sent a message, a different person answers. Half the answers are just cut-and-paste. It’s like talking to an algorithim. Literally, they are sucking the humanity out of the web, blogs, and now customer service. I want to stab my eyeballs out every time I see a message from premium customer service. i think it must be a very deliberate corporate strategy to not answer things in the forum where usually a bunch of people show up (and I know I get annoyed quickly) but at least people try to help and offer suggestions. Premium service and the yoast support forums are just not worth it.

    • This topic was modified 3 months, 2 weeks ago by Walton.
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  • Plugin Support monbauza


    Hi @walton,

    Thanks for your review.

    I am sorry to hear you had such a bad experience with our plugin and support. That must have been disappointing for you and we of course don’t want our users to feel this way. As you’re a premium user, we’ve reviewed your support ticket and sent you an email with additional information. We’d appreciate it if you could follow up with our support team for further clarification and assistance.

    Thanks for your patience. We’ll make sure you have a better support experience next time!

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