Buggy and Poor Support
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I really wanted to like Tutor LMS. I even paid for pro, hoping that all of the complaints in the support forum and reviews were unfounded, but the software is just really buggy, and the support team (when they do respond) aren’t good at listening and often blame the issues on you.
I’ve gone in circles with whether or not the “downloadable” box should or should not be checked in the product linked to Woocommerce. It literally just depended on who I talked to on the support team that day.
They also said I needed to use the Tutor Native login instead of the WordPress login, which if that was the case, they shouldn’t even let you opt for the WordPress login. But because of the other membership parts of my website and because I wanted the user experience to flow seamlessly, I opted for the WordPress login.
The add-ons might also be considered a tad misleading. The Elementor add-on, for instance, only lets you customize the course home page and pages that are outside the actual content of the course. You can’t re-design the look of the course itself unless you do CSS stuff or switch the entire theme of your website.
It did seem super promising, and they are rolling out new features constantly, which is why I wanted to use Tutor LMS, but there are just so many bugs. They should prioritize basic functionality (like actually letting students into the course after they purchase it????? so many issues with this) before adding extra stuff.
I submitted a refund request, and it hasn’t yet been the 30 days since I purchased Pro, so I hope they honor it because I really regret that upgrade to Pro and will be moving to a different LMS.
Update 07/11/2021: Seems like they’re not going to honor a refund unless I hop on a video call with their team lead between my local hours of 11 PM and 6 AM. I’ve already migrated to LearnDash and have been so so so pleased. Everything just works on LearnDash.
Even if TutorLMS did fix the issues I’ve been having, I don’t want to continue using their software because of the large number of issues and the poor support I received. It wasn’t until I asked for a refund and gave a one-star review that they seemed to take support seriously. If they do honor a refund, I’ll update this review, but just overall poor support and poor customer service.
For those reading this, if you want to try Tutor LMS for free, totally give it a go, but I do not recommend anyone spend any money on it. The software and the support are not reliable.
Update 07/13/2021: They did give me a refund after all of this. So at least they honored that.
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