Hi there,
First of all, thank you for taking the time to write such a detailed and honest review. We’re genuinely sorry to hear that your experience with MoreConvert has been frustrating — especially after investing in the premium version. This is absolutely not the experience we want any user to have.
Your feedback raises several important points, and we’d really like to understand each of them properly so we can address them one by one:
• You mentioned bugs and an incomplete feeling during configuration — we’d appreciate it if you could let us know which specific settings or behaviors caused issues for you.
• Regarding conflicts with WooCommerce default element positions, could you share your theme name and the exact elements that didn’t align as expected? This would help us test and improve compatibility.
• About the waitlist / back-in-stock feature: we understand from your message that your expectation was a dedicated backend list and more advanced back-in-stock email workflows. We’d really like to hear exactly what functionality you were looking for so we can better align the product — and its messaging — with real user needs.
• You also pointed out limitations in the email system. Knowing what types of emails or controls you expected (beyond discounts) would be extremely valuable for us moving forward.
We take this kind of feedback very seriously, and we’d truly appreciate the opportunity to go through your concerns in detail and address them properly.
If you’re open to it, you can reply here with more specifics or reach out to us directly. You’re also very welcome to contact me personally at saeedthrees@gmail.com — I’d genuinely like to understand your experience better and make sure your concerns are fully heard.
Thank you again for sharing your perspective. Feedback like this genuinely matters to us and helps us improve.
Best regards,
MoreConvert Team
Hi again,
We wanted to follow up here, as we haven’t heard back yet, and we feel it’s important to clarify a few points for anyone reading this review.
Some of the features mentioned as “missing” in your review are in fact fully implemented and available in MoreConvert. This includes:
• A dedicated waitlist / back-in-stock system
• Backend management of subscribed users
• Automated and manual email notifications (including back-in-stock emails, not limited to discounts)
These features are documented and demonstrated in our public demos, which anyone can review before purchasing:
👉 https://moreconvert.com/demo-index
MoreConvert is also actively tested and integrated with a wide range of popular WooCommerce themes. While layout differences can occur depending on the theme, our plugin does not override WooCommerce core behavior and is designed to work without custom code in standard setups.
We completely respect negative feedback when something genuinely doesn’t meet expectations. However, it’s also important for us to clarify inaccuracies so other users have a clear and fair understanding of what the plugin actually offers.
Lastly, we do offer a refund policy for users who feel the product isn’t a good fit. We always encourage reaching out to our support team so issues can be reviewed and resolved within that period.
Our invitation still stands — if you’re open to sharing specific examples or issues you encountered, we’re more than willing to review them carefully and help. You can also contact me directly at saeedthrees@gmail.com.
Transparency and improvement genuinely matter to us.
Best regards,
MoreConvert Team
