• I have the Jetpack Social subscription on my self-hosted WordPress blog. The problems I have with the plugin are:

    • The formatting isn’t consistent across all platforms so I have to spend some time formatting hashtags before posting each time. Would be helpful if the formatting could be saved across each platform so I wouldn’t have to do it every time.
    • Images are not automatically adjusted. They have to be exactly 1:1 when using Bluesky or you get bars on either side of your image and it just looks ridiculous.
    • Also, even though you post less characters than the Bluesky limit, my posts still get cut off and replaced by “…” even times when I’ve had 26 character spaces left.
    • The plugin also seems to be rather buggy with no way to fix it from the customer end because it isn’t working at all now after I reinstalled WordPress which I suspect because the subscription is still linked to my previous install. I just keep getting JSON errors on the paid portions of Jetpack Social, and I have now waited more than 24 hours without a reply to my support request.
    • The priority of your support request doesn’t change just because you paid. I sent support requests through their web form and through the plugin support forum for my above issue, but it seems like I have to wait “in line” along with the free people. Waiting days just for a reply for something I paid for is unacceptable. Should just make it free for everyone until the plugin is stable
    • Too expensive. The cost of Jetpack Social doesn’t justify the means. You’re essentially just paying to be able to post a better formatted image with your posts to social media, a random AI image and “priority support” that doesn’t actually exist. I paid $120 to get ripped off and that was with the discount.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
    • This topic was modified 2 months, 3 weeks ago by ΞVΞ.
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  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @puffidredz,

    Thanks for taking the time to share your experience. We’re sorry things didn’t go as expected.

    We’ve processed your refund as requested. While we’re not able to troubleshoot here in the review section, we did respond to your messages promptly via email and are happy to continue there if you ever decide to revisit things.

    We’ve also shared your feedback with the product team to help improve the experience for everyone.

    Wishing you all the best with your site going forward.

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