• Bounced around between IG and the plug-in multiple times before losing patience and giving up. April 2024

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  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @blissings

    Hi mate, We’re sorry to hear about your experience with our Social Feed Gallery plugin. However, we couldn’t find any records of your tickets or previous communications with our support team. We’re here to help you resolve any issues you’re experiencing with our plugin.

    Could you please provide us with more details about the problem you’re facing? This will enable us to assist you promptly. Additionally, we recommend checking out our live demo at https://quadlayers.com/demo/instagram-feed-gallery/, where you can see how the plugin operates normally.

    Best regards, QuadLayers Support Team.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @blissings

    Hello mate,

    We want to inform you that we’ve confirmed this issue is impacting personal accounts and is related to new privacy policy change requirements from Facebook.

    We’re actively working to resolve this issue as quickly as possible.

    While we have already submitted the requirements to Facebook for review, we would like to know if you can provide us with your Instagram username. This would allow us to add you as a test user to the application, which would serve as a temporary solution for the new Facebook permissions requirements until it is definitively approved.

    Thank you for your cooperation.

    Best regards,

    QuadLayers Support Team.

Viewing 2 replies - 1 through 2 (of 2 total)
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