• Resolved solidberlin

    (@erikneitzel)


    Hello,

    After making changes to the whitelist, the button “Sync with cloud” runs through, yet the user still gets the registration denied message afterwards. The button does not seem to actually work.

    Best regards
    Erik

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello Erik.

    If the user receives a message about blocking the registration request, then we are talking about personal Anti-Spam lists. These lists are applied on the cloud (there is no need to synchronize in the plugin) for 10-20 minutes, i.e. they should be in effect now.

    If there are any troubles left, please let us know the # of your service (you can find it in your CleanTalk dashboard: click “Settings” under the name of the site).

    Thread Starter solidberlin

    (@erikneitzel)

    Hello Eugen,

    In that case there is a button missing that makes an instant refresh in both directions including personal Anti-Spam list rules. Please respond if you are willing to develop such a feature.

    Thanks
    Erik

    Plugin Support amagsumov

    (@amagsumov)

    Hello Erik,

    We will discuss your proposal with the team.

    Please give us give 2-3 business days.

    We’ll get back to you as soon as we have any news.

    Thank you.

    Thread Starter solidberlin

    (@erikneitzel)

    Hello, please respond. Thanks Erik

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @erikneitzel,

    We plan to improve synchronization with the cloud, we will contact you within a month.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello Erik,

    We have optimized the performance of the service. Applying personal Anti-Spam lists (not others) takes no more than 10 minutes.

    Thread Starter solidberlin

    (@erikneitzel)

    Thank you all!

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    You’re welcome!

Viewing 8 replies - 1 through 8 (of 8 total)

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