Title: Bug Trash
Last modified: January 19, 2022

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# Bug Trash

 *  Resolved [darkuss](https://wordpress.org/support/users/darkuss/)
 * (@darkuss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/)
 * Why when I delete 1 subscriber and empty the trash is it not completely deleted?
   see this video: [https://jumpshare.com/v/0chqfih8xDWRx8BfyhVg](https://jumpshare.com/v/0chqfih8xDWRx8BfyhVg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbug-trash%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/#post-15267371)
 * Hi [@darkuss](https://wordpress.org/support/users/darkuss/),
 * That’s because this is a subscriber who is also a WordPress User and a WooCommerce
   Customers, so they can’t be deleted from the MailPoet plugin.
 * WordPress Users should be deleted as a User by going to the WordPress dashboard
   > Users page: [https://kb.mailpoet.com/article/133-the-wordpress-users-list](https://kb.mailpoet.com/article/133-the-wordpress-users-list)
 * Customers added to the WooCommerce Customers list can not be removed from this
   list or from the MailPoet plugin, unless you delete their order from the WooCommerce
   plugin. They can be marked as “Unsubscribed” though: [https://kb.mailpoet.com/article/278-the-woocommerce-customers-list](https://kb.mailpoet.com/article/278-the-woocommerce-customers-list)
 * Reference: [https://kb.mailpoet.com/article/304-why-i-cant-delete-my-subscribers](https://kb.mailpoet.com/article/304-why-i-cant-delete-my-subscribers)
 * Thank you!
 *  Thread Starter [darkuss](https://wordpress.org/support/users/darkuss/)
 * (@darkuss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/#post-15270622)
 * thank you very much for your reply, I deleted the wordpress user, and deleted
   that user’s only order. I deleted the subscriber in the “Woocommerce subscribes”
   list (even if there is always 1 subscriber) and I made sure that the “Subscribe
   old WooCommerce customers” option was disabled. Watch the video here
    [https://jumpshare.com/v/2Ia2BnSpYm6qI7WsKtmB](https://jumpshare.com/v/2Ia2BnSpYm6qI7WsKtmB)
   it still doesn’t work. Maybe I’m doing something wrong
 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/#post-15271807)
 * Hi [@darkuss](https://wordpress.org/support/users/darkuss/),
 * Thanks for the video.
 * > I deleted the subscriber in the “Woocommerce subscribes” list (even if there
   > is always 1 subscriber) and I made sure that the “Subscribe old WooCommerce
   > customers” option was disabled.
 * That’s not enough to be able to delete them from the Trash. You need to delete
   their order in the WooCommerce plugin.
 * I see they’re not showing as not associated with any list. Could you please add
   them to the WooCommerce Customers list again and then try to “Force Sync” this
   list?
 *  Thread Starter [darkuss](https://wordpress.org/support/users/darkuss/)
 * (@darkuss)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/#post-15273963)
 * Thanks for the reply. As I have already written the order has been deleted from
   the Woocommerce plugin, as well as I specify it in the video and I show it. All
   the orders that are there are related to another user (admin)
 * It doesn’t give me a chance to put it back on the WooCommerce Customers list,
   I can only restore it

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Bug Trash’ is closed to new replies.

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## Tags

 * [trash](https://wordpress.org/support/topic-tag/trash/)

 * 4 replies
 * 2 participants
 * Last reply from: [darkuss](https://wordpress.org/support/users/darkuss/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/bug-trash/#post-15273963)
 * Status: resolved