Support » Plugin: Wordfence Security - Firewall & Malware Scan » Bug tracking IP with Iphone

  • Resolved golded

    (@golded)


    Hi,

    I have some troubles to track ip with all people with iphone. It’s strange because with other website i installed the same plugin on other website and with the same iphone for the test, it succeeded to track the ip.

    Any idea ?

    Thanks you in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support wfdave

    (@wfdave)

    Hi @golded,

    Can you tell me what IP is found in the live traffic? (Wordfence -> Tools -> Live Traffic)

    Dave

    golded

    (@golded)

    hi,

    IP on desktop and my mobile (android)

    Plugin Support wfdave

    (@wfdave)

    Hi again,

    What exactly is the bug with the IP tracking? Is it showing the wrong IP? What IP does it show and what IP do you expect it to show?

    Can you visit https://www.google.com/search?q=whats+my+ip on your phone and compare it to the one found in live traffic?

    Dave

    golded

    (@golded)

    hi,

    the bug is in live traffic, if i go on the website, there isn’t any ip detected, so no users instead of i’m on the website, so the tracking doesn’t work.

    Regards

    Plugin Support wfdave

    (@wfdave)

    I’m still having a bit of trouble understanding exactly what the issue with live traffic is.

    Can you take a screenshot of what you see in your live traffic looks like?

    Is your Live Traffic set to All Traffic instead of Security Only?

    Dave

    golded

    (@golded)

    ok, i set all traffic.

    a screenshot would be not useful because there isn’t any ip wich appears (for iphone)

    Plugin Support wfdave

    (@wfdave)

    Hi again,

    After setting it to All Traffic, are you able to see the traffic coming to your site properly?

    Dave

    golded

    (@golded)

    hi,

    i had already set “All Traffic” and i check again now, i can see me.

    i tested again with iphone and now it’s ok, strange. I know that there are some bug with IOS in general with tracking (google analytics for example).

    Thanks.

    Regards.

Viewing 8 replies - 1 through 8 (of 8 total)
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