Title: bug report
Last modified: August 21, 2016

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# bug report

 *  Resolved [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/)
 * i have the free version and i love it – until last week when it suddently started
   giving me warnings about running out of storage space.
    i have it configured 
   to save downloads to dropbox – in my efforts to resolve this error – i have even
   emptied my dropbox completelty. i wondered if it was also storing on my server–
   and reporting that was low on storage – but its not and i checked and i have 
   lots of space left. i installed the update today and i am still getting the same
   error message that i have just 35mB space left – but i have no idea where its
   getting that 35Mb calculation from – have checked – double checked everything
   and all the settings and anywhere/everywhere it can be pointing has practically
   no limits – certainly not 35Mb
 * any ideas what to do now – i like your product and i want to stay with it – but
   if it cant backup then… i can only think that this is a bug
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 14 replies - 1 through 14 (of 14 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116460)
 * Hi Joose,
 * It sounds like you might be confusing Dropbox space with webserver disk space.
 * This may also be informative: [http://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/](http://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/)
 * Best wishes,
    David
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116624)
 * nope – if u read my post – i checked both just to be sure.
    i updated the plugin–
   deactivated – reactivated – and the problem resolved itself today
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116659)
 * actually the problem is not resolved – i am still getting error messages – i 
   have a screengrab – [http://www.lovenairobi.com/lnwp/wp-content/uploads/2014/07/Untitled.jpg](http://www.lovenairobi.com/lnwp/wp-content/uploads/2014/07/Untitled.jpg)
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116660)
 * Hi joose,
 * UpdraftPlus just passes on the results of saying “Hey, PHP, what’s the disk space
   here?”. If PHP is returning faulty results for that, then you’d need to ask your
   web hosting company about that.
 * It’s very unlikely to be a faulty result, though. Please do read the link which
   I sent you earlier: [http://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/](http://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/)
 * David
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116661)
 * puzzling cos i spoke to my web host company first and no issues
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116662)
 * i am using less than 10% of my available hosting space
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116663)
 * Hi Joose,
 * Have you read the link I sent you above, which explains how the disk space will
   be used during the time of a backup run? It’s perfectly normal for the usage 
   to go up during the run, and then return to normal when the run ends.
 * David
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116664)
 * yes – i read the link – but as i have heaps of space then i still dont understand
   why its not working and delivering my backups – i have 20GB of space on my hosting
   and i am using less than 2Gb
    and my issue is not whether it it gives me reporting
   errors but whether it delivers me a backup – which it currently isnt – it stops
   before all the files are produced – so it means its not doing its job – and i
   want to understand why and fix it – so that i can carry on using what i think
   is a great plugin
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116665)
 * Hi joose,
 * You’re confusing the quota for your hosting with the space free on the physical
   disk that your account is on. These are two different things. The UpdraftPlus
   warning references the free space on the physical disk that your account is on,
   not the quota that your web hosting company has assigned to your account. Accounts
   are always over-sold, because few people use much of their assigned quota.
 * The PHP setup on your webserver is reporting that the *physical disk* is nearly
   full, and it is almost certainly reporting that accurately (but if it isn’t, 
   then that’s still a support issue for the web hosting company, rather than here–
   I can’t do anything at this end if your hosting setup is reporting numbers up
   to UpdraftPlus wrongly).
 * Best wishes,
    David
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116666)
 * thanks david – i will chuck this back at my host and see what they say
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116731)
 * i have been in touch again with my host and they have checked my physical allocation
   on the server and its actually the same size as my hosting package – they are
   a good uk company who i have been using for many years on many sites. they say
   it cannot be a physical server space issue.
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116732)
 * Hi joose,
 * You’re still confusing different things. “my physical allocation on the server”
   = disk quota, [https://en.wikipedia.org/wiki/Disk_quota](https://en.wikipedia.org/wiki/Disk_quota).“
   The same size as my hosting package” = CPanel quota, [http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/HowToFixQuotas](http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/HowToFixQuotas).
   However the warning you are reading in UpdraftPlus was about disk space on the
   physical disk remaining, which is neither of the above. The message you are seeing
   is not one you need to worry about – it is one that your web hosting company 
   will attend to, if not already (which they probably have, as 30Mb wouldn’t last
   long at most hosting companies).
 * Best wishes,
    David
 *  Thread Starter [joose](https://wordpress.org/support/users/joose/)
 * (@joose)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116735)
 * okay my wording was not correct – what i checked with the hosting company was‘
   space free on the physical disk’ – i used your words – but i would have thought
   you cud at least have given me the benefit of the doubt at having asked the right
   thing rather than telling me i am confused – maybe better not to assume the user
   on the other end is wrong as a first step.
    if you read my first message – i 
   said i want to keep using this plugin and who knows i may have bought the pro
   version as i am one of those people who does buy plugins if i like them – but
   if in the testing i find an error and i report it – its not a complaint – its
   a bug report – quite different and i was asking for advice not complaining. my
   webhost response was “I don’t know what the developer is talking about with the
   physical storage. If we had 30mb of physical space left on one of our biggest
   servers then heads would roll in our company rather quickly. Our recent servers
   are setup with Terrabytes of space.”
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116736)
 * Hi joose,
 * Maybe it would help if I just copy-and-paste the code that UpdraftPlus uses to
   create that warning. It can be found here, in case it helps your web hosting 
   company: [http://plugins.svn.wordpress.org/updraftplus/tags/1.9.17/updraftplus.php](http://plugins.svn.wordpress.org/updraftplus/tags/1.9.17/updraftplus.php).
   Here is the code:
 * > $disk_free_space = @disk_free_space($updraft_dir);
   >  if ($disk_free_space ==
   > = false) { $this->log(“Free space on disk containing Updraft’s temporary directory:
   > Unknown”.$quota_free); } else { $this->log(“Free space on disk containing Updraft’s
   > temporary directory: “.round($disk_free_space/1048576,1).” Mb”.$quota_free);
   > $disk_free_mb = round($disk_free_space/1048576, 1); if ($disk_free_space < 
   > 50*1048576) $this->log(sprintf(__(‘Your free disk space is very low – only %
   > s Mb remain’, ‘updraftplus’), round($disk_free_space/1048576, 1)), ‘warning’,‘
   > lowdiskspace’.$disk_free_mb); }
 * UpdraftPlus performs no kind of calculations, and simply passes on the result
   as reported by PHP on the webserver. If it’s wrong, then it really is only the
   hosting company who can do anything about it, to research it or fix it. If you
   point them to this code, then hopefully they will then understand the issue you
   are having.
 * Best wishes,
    David

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘bug report’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 14 replies
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/bug-report-38/#post-5116736)
 * Status: resolved