Support » Plugin: WooCommerce » bug regarding successul message when changing address

  • Resolved topsan123

    (@topsan123)


    Hi, when I go to edit billing address in my account page, the succesful message “Address changed successfully.” doesn’t show up imediately after I click save address button. But in stead It shows up when I go to other pages, for example, shop page, cart page or checkout page. Is this a bug? I already tried this with default theme such as Store Front and twenty twenty one themes but the result in the same.

    One more thing I use Digits plugin, which works with Woocommerce. With this plugin, I can add billing address fields in its registeration form. I add a state field (billing_state) to the form and select the option. But it’s not synchrinized with the billing state field in the billing address. From there I have to select the option again in the dropdown. I’m not sure if this is a bug as well.

    My woocommerce version is 6.0.0.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter topsan123

    (@topsan123)

    Regarding the billing state field, I tried updating this field in the user edit page in the backend and found that it doesn’t update in the edit address page in front end. That means if you go to this my-account/edit-address/billing/ the state dropdown field is still in the “select option” mode, not the option I’ve selected in the user edit page.

    The billing state option I select in the user edit page just updates somewhere else for example, if you go t this url my-account/edit-address, you will see it shows the state option I’ve selected or it will show up with this echo get_user_meta(get_current_user_id(), 'billing_state', true );. However, if you try to finish the checkout, you will be prompted with the massage to select the state option first.

    That’s why when I select this option in the register form of Digits plugin, it doesn’t update in edit address page as well.

    @topsan123

    This kind of problem is usually caused by a conflict with your theme or with another plugin. 
     
    The best way to determine this is to:
    <ul>
    <li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
    <li>Disable all plugins except for WooCommerce</li>
    <li>Repeat the action that is causing the problem</li>
    </ul>
    
    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>
    Thread Starter topsan123

    (@topsan123)

    @oaoyadeyi

    Hi, thanks for your reply. I even tried this by installing a fresh wordpress in my sub domain and only Woocommerce is activated and I use Store Front. The result is still the same. So, I believe this is a bug.

    @topsan123

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter topsan123

    (@topsan123)

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @topsan123

    Thanks for sharing the system status. Apparently all looks good.

    I tried changing the billing address in my account, and I saw the confirmation message right away. It seems what you encountered was specific to your system and not a bug.

    However, as changing the address is not something we need to do often, so hopefully it won’t cause you much trouble.

    Digits is a third party plugin, so you can contact its developer directly. Kindly note that this support forum is for questions and issues specifically for the WooCommerce core features. We don’t offer support on this forum for paid extensions purchased on WooCommerce.com or for third-party plugins.

    I hope this points you in the right direction.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

    If you have further questions, please feel free to open a new topic.

Viewing 7 replies - 1 through 7 (of 7 total)
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