Title: Bug Please help me ! Last modified: December 30, 2021 --- # Bug Please help me ! * Resolved [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/) * Hello, * I found a problem in Woocommmerce. I checked this problem on several websites and all of them show the same problem. Some of my customers reported this problem and they said they can’t place their orders. Because of this problem I disabled phone field from the checkout page, but it is necessary. Please check the video. One of my customers said he can’t register his order and I checked his phone number. When I typed his phone number everything’s Okay but when I pasted his phone number your plugin crashed and gave us an error that the phone number is not valid !!!! And after that if we change the phone number, your plugin can’t recognize it and give the same error and don’t let the customers to place their orders. * [https://uupload.ir/view/woocommerce_error_4319.mp4/](https://uupload.ir/view/woocommerce_error_4319.mp4/) - This topic was modified 4 years, 4 months ago by [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/). - This topic was modified 4 years, 4 months ago by [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/). Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206275) * Please let me know how we can disable the phone validation !!! We only need a field that customers enter their phone number. Thanks * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206339) * [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) I’d recommend filling out all billing fields, and removing the `+` symbol when you copy the number. * Alternatively, you can make the phone field optional to remove the validation. Here’s code that you can try: * ``` add_filter( 'woocommerce_billing_fields', 'custom_billing_fields' ); function custom_billing_fields( $fields ) { // Only on checkout page if( is_checkout() && ! is_wc_endpoint_url() ) { $fields['billing_phone']['required'] = false; } return $fields; } // Remove string "(optional)" from billing phone field add_filter( 'woocommerce_form_field' , 'remove_checkout_optional_fields_label', 10, 4 ); function remove_checkout_optional_fields_label( $field, $key, $args, $value ) { // Only on checkout page if( is_checkout() && ! is_wc_endpoint_url() && $key === 'billing_phone') { $optional = ' (' . esc_html__( 'optional', 'woocommerce' ) . ')'; $field = str_replace( $optional, '', $field ); } return $field; } ``` * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206360) * Thank you for your reply. Unfortunately when your plugin crashes, it won’t work any more. I made the phone field optional but it is not working any more. Please check the video. Also, I can’t ask the customers to don’t enter + or any other symbol in the phone field. * [https://uupload.ir/view/20211230_132108_8yxd.mp4/](https://uupload.ir/view/20211230_132108_8yxd.mp4/) * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206384) * Please check the new video. I paste without + symbol but again crashed !!! * [https://uupload.ir/view/new_47c.mp4/](https://uupload.ir/view/new_47c.mp4/) * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206393) * I think there is a problem with this numbers “4923491539366‬‏” !!!! I tested on several website and all of them crashed after I paste this phone number * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206412) * Hey [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) – I can’t replicate this issue on my end. I suggest doing a conflict test. Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/](https://docs.woocommerce.com/document/woocommerce-self-service-guide/) * The best way to determine if the issue is being caused by a theme and/or plugin is to do the following: * 1. Temporarily switch your theme back to the [Storefront](https://woocommerce.com/products/storefront) theme (it’s free) 2. Disable all plugins except for WooCommerce 3. Test to see if the issue has been resolved. 4. If that resolves the issue, then slowly re- enable features until you find the one that’s causing the conflict. * This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: [https://wordpress.org/plugins/wp-staging](https://wordpress.org/plugins/wp-staging). - This reply was modified 4 years, 4 months ago by [mother.of.code](https://wordpress.org/support/users/imazed/). * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15206461) * Dear [@imazed](https://wordpress.org/support/users/imazed/) * As I said the problem is with this “4923491539366‬‏” number Please check the video. This is no matter what we paste on the phone field, with + or without +; it is working but when we paste this “4923491539366‬‏” number your plugin crashes. * Of course I disabled all plugins and changed the theme to check the conflict but this problem comes from your plugin. Also, as I said, on every website that I tasted the same error appeared. [https://uupload.ir/view/error_s15r.mp4/](https://uupload.ir/view/error_s15r.mp4/) * Okay, I’ll close this Thread. Good luck - This reply was modified 4 years, 4 months ago by [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/). * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15207107) * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * I also tried this on my test site, but couldn’t reproduce the issue. The order went through without an issue: [https://snipboard.io/JIk8cT.jpg](https://snipboard.io/JIk8cT.jpg) * To take a closer look, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/) * (@azadbakhsh) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15207822) * ``` ### WordPress Environment ### WordPress address (URL): https://shopipersia.com Site address (URL): https://shopipersia.com WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.27 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.22-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ 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Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #1707 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Martfury Version: 2.7.5 Author URL: http://demo2.drfuri.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: martfury/woocommerce/cart/cart-shipping.php martfury/woocommerce/cart/cart-totals.php martfury/woocommerce/cart/cart.php martfury/woocommerce/cart/mini-cart.php martfury/woocommerce/checkout/form-checkout.php martfury/woocommerce/checkout/form-coupon.php martfury/woocommerce/checkout/form-login.php martfury/woocommerce/checkout/terms.php martfury/woocommerce/content-product.php martfury/woocommerce/content-single-product.php martfury/woocommerce/content-widget-product.php martfury/woocommerce/global/form-login.php martfury/woocommerce/global/quantity-input.php martfury/woocommerce/global/wrapper-end.php martfury/woocommerce/global/wrapper-start.php martfury/woocommerce/loop/add-to-cart.php martfury/woocommerce/loop/orderby.php martfury/woocommerce/loop/pagination.php martfury/woocommerce/myaccount/form-login.php martfury/woocommerce/myaccount/form-lost-password.php martfury/woocommerce/myaccount/my-address.php martfury/woocommerce/single-product/add-to-cart/external.php martfury/woocommerce/single-product/add-to-cart/simple.php martfury/woocommerce/single-product/add-to-cart/variable.php martfury/woocommerce/single-product/meta.php martfury/woocommerce/single-product/product-image.php martfury/woocommerce/single-product/product-thumbnails.php martfury/woocommerce/single-product/rating.php martfury/woocommerce/single-product/related.php martfury/woocommerce/single-product/review-meta.php martfury/woocommerce/single-product/stock.php martfury/woocommerce/single-product/tabs/tabs.php martfury/woocommerce/single-product/up-sells.php martfury/woocommerce/single-product-reviews.php ### Action Scheduler ### Canceled: 4 Oldest: 2021-12-16 13:50:51 +0330 Newest: 2021-12-17 11:57:07 +0330 Complete: 1,583 Oldest: 2021-12-20 14:49:39 +0330 Newest: 2021-12-30 19:53:18 +0330 Failed: 13 Oldest: 2020-07-29 10:07:51 +0430 Newest: 2021-12-08 07:34:43 +0330 Pending: 2 Oldest: 2021-12-31 03:33:45 +0330 Newest: 2022-01-04 02:22:47 +0330 ### Status report information ### Generated at: 2021-12-30 22:01:47 +03:30 ``` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15208325) * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/), * Please contact us at [WooCommerce.com > My Account > Support.](https://woocommerce.com/my-account/create-a-ticket/) * You may need to log in to your WooCommerce.com account before you can access that page. * Share a link to this forum thread so that we can keep track of what’s already been done. * We will be able to help you further there. * Thanks. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Bug Please help me !’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 10 replies * 3 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/bug-please-help-me/#post-15208325) * Status: resolved