Bug (or what): Page not saved and published

  • Resolved iorgu

    (@iorgu)


    2 months ago

    Dear developers,

    After clicking Publish, the changes don’t stick, and the old content stays as if no edits were made. It’s really frustrating. Only “Save as Draft” seems to update the content, but when reopening the page to edit, it loads the version from before saving.

    There’s no error message, just the same old result.
    Browser: MS Edge (latest the latest: 143.0.3650.96), and my OS: is Win 11 Pro.

    What can I do?

    Thank you for your reply in advance.

    • This topic was modified 2 months ago by iorgu.
    • This topic was modified 2 months ago by iorgu.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter iorgu

    (@iorgu)

    2 months ago

    I finally received an error message: “Update failed. The response is an invalid JSON response.” So, we are about to write about the support to:

    • disable mod_security rules, or
    • whitelist the following paths:

    /wp-json/
    /wp-json/wp/v2/*
    /wp-admin/post.php
    /wp-admin/post-new.php

    We’re on it, and we hope that it will resolve the issue.

    Plugin Support Danny

    (@dannyholt)

    2 months ago

    Hi @iorgu

    Can you provide a screenshot of where you’re seeing this error, please. As that error isn’t a Beaver Builder error and is likely appearing when clicking Publish in the WordPress editor not Beaver Builder.

    Thread Starter iorgu

    (@iorgu)

    2 months ago

    Hi @dannyholt

    We weren’t able to produce the error, only by disabling the Beaver Builder, but I thought it’s relevant to our case.

    Before Publish this is what I see: https://ibb.co/nq6rbXz3

    …that is all is fine, until we see the Published page: https://ibb.co/sd0D08HB

    …it reverts to the old one.

    • This reply was modified 2 months ago by iorgu.
    • This reply was modified 2 months ago by iorgu. Reason: missing letter
    Plugin Support Danny

    (@dannyholt)

    2 months ago

    Hi @iorgu

    Can you submit a ticket to our help desk using the link below so we can take a closer look. Also, include a link to this topic for reference.

    https://www.wpbeaverbuilder.com/contact/

    Thread Starter iorgu

    (@iorgu)

    2 months ago

    Sure, @dannyholt ! I’m on it. Thank you!

    Thread Starter iorgu

    (@iorgu)

    2 months ago

    After turning off all plugins except Beaver Builder, it turned out this one was the culprit:

    Testimonials Slider
    Best Responsive Testimonials slider. Manage and display testimonials for your blog, product or service.
    2.9.5 version | Author: ntech-technologies 

    Thank you @dannyholt for the troubleshooting!

    • This reply was modified 2 months ago by iorgu. Reason: adding more information
    Plugin Support Danny

    (@dannyholt)

    1 month, 3 weeks ago

    No problem, @iorgu. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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