Support » Plugin: WooCommerce » Bug on WooCommerce Subscriptions

Bug on WooCommerce Subscriptions

  • Resolved michaelvahl

    (@michaelvahl)


    1 year, 2 months ago

    Hi. I have WooCommerce Subscriptions. When my customers push the “View subscription” on their membership page, they get a “Invalid Subscription”-message. How to fix this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    1 year, 2 months ago

    Hi @michaelvahl!

    Please open a ticket here:

    https://woocommerce.com/my-account/create-a-ticket/

    Cheers!

    Thread Starter michaelvahl

    (@michaelvahl)

    1 year, 2 months ago

    I did. But that page also prompted me to open a ticket here. Maybe someone else on this forum knows how to fix it.

    Plugin Support B C. a11n

    (@battouly)

    1 year, 2 months ago

    Hi @michaelvahl,

    We don’t provide support for premium products in the community forum here. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    If you have WooCommerce.com account already, you can just log in and click the link above.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter michaelvahl

    (@michaelvahl)

    1 year, 2 months ago

    Hi. If you read my answer, I already made a ticket – but that page also prompted me to open up a thread on this forum.

    Plugin Support abwaita a11n

    (@abwaita)

    1 year, 2 months ago

    Hi @michaelvahl,

    Thanks for the message.

    For reference, the statement on the ticket page “..For WooCommerce support, try the: WooCommerce Forums…” is intended for users seeking core WooCommerce support, not for paid extensions.

    Since you’ve opened a ticket, I will go ahead and mark the thread as resolved in favor of the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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