Plugin Support
Rynald0s.a11n
(@rynald0s)
Automattic Happiness Engineer
I did. But that page also prompted me to open a ticket here. Maybe someone else on this forum knows how to fix it.
Hi @michaelvahl,
We don’t provide support for premium products in the community forum here. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
If you have WooCommerce.com account already, you can just log in and click the link above.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi. If you read my answer, I already made a ticket – but that page also prompted me to open up a thread on this forum.
Hi @michaelvahl,
Thanks for the message.
For reference, the statement on the ticket page “..For WooCommerce support, try the: WooCommerce Forums…” is intended for users seeking core WooCommerce support, not for paid extensions.
Since you’ve opened a ticket, I will go ahead and mark the thread as resolved in favor of the ticket.