Support » Plugin: MC4WP: Mailchimp User Sync » Bug on Woocommerce edit account page

  • Resolved Johan WALTER

    (@johan_walter)


    Hi

    Since plugin update from yesterday (13th March) a bug appeared on page edit account of woocommerce, the button to save changes does not display on page edit account and the admin is not accessible any more.
    Here’s screenshot
    Page edit account with user sync plugin disactivated https://prnt.sc/iqxzvu
    Page edit account with user sync plugin activated https://prnt.sc/iqy053

    Isn’t it due to additions “Allow users to subscribe/unsubscribe from their WooCommerce account page too.” ?

    Here’s mu configuration
    Wordpress version 4.9.4
    Woocommerce Version 3.3.3
    Php 7.1.15
    Theme Enfold

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Harish Chouhan

    (@hchouhan)

    Hey @johan_walter,

    Thank you for sharing with us about the issue and I apologize for any inconvenience this may have caused. I have discussed it with my colleague and we will release an update with a fix soon.

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hi again,

    We just released an update to the plugin which contains a fix for this issue.

    I hope that resolves the issue. Let us know if you require any further assistance.

    Hi

    Yes it solves the issue !
    Thanks for quick fix !

    Johan

    Hi

    I have tested the additions (newsletter on edit account page of woocommerce)
    By default, box was checked and user registred in Mailchimp list.
    1 – I uncheck the box, user was “unsubscribed” from the list.
    2 – I checked the box, user does not become “Subscribed”.
    It seems that when a user has unsubscribed from the list, even when checking the box again, he cannot subscribe to the list.

    Is it a normal behaviour and what you expected to work this way ?

    Thanks

    Johan

    • This reply was modified 1 year, 10 months ago by Johan WALTER.
    Plugin Author Harish Chouhan

    (@hchouhan)

    Hey Johan,

    Can you please let us know if there are any errors logged at “MailChimp for WP > Others” menu? Also, after you checked the subscribe box again and ran the sync, was there any errors?

    Hi Harish

    Logs are empty and no error message display
    Here’s detail step by step of my testing

    1 – My Mailchimp list Test has 5 users all subscribed, box “newsletter” on edit account page checked for the 5 users. Screenshot https://prnt.sc/irex0i

    2 – On my “wp user test”, I uncheck box newsletter on edit account page and run manual synchronization
    – Status of user is 4/4 . User sync plugin understand that there is only 4 users to sync and not 5 any more. Screenshot https://prnt.sc/irexai
    – Mailchimp list updated with 4 user subscribed and 1 unsubscribed . Screenshot https://prnt.sc/irexcl
    – Error log empty https://prnt.sc/irexea

    3 – On my “wp user test”, I check the box newsletter on edit account page to subscribe back to newsletter and run manual synchronzation.
    – Status of user is 4/5 before runing manual synchronization. User sync plugin understand that there is 5 users again. Schreenshot https://prnt.sc/ireypl
    – After running manual synchronization 5/5 users are back. Screenshot https://prnt.sc/ireyr1
    – Error log empty. Screenshot https://prnt.sc/ireysn
    – Mailchimp list does not update. It does not subscribe back the user “unsubscribed”. Screenshot https://prnt.sc/ireyu2

    I first thought it was Mailchimp API which does not enable to subscribe a user “unsubscribed” but on user details in Mailchimp, we can subscribre back a user “unsubscribed”. Screenshot https://prnt.sc/irf04j
    So it should be possible to subscribre back and forth.

    Thanks for help

    Regards

    Johan

    • This reply was modified 1 year, 10 months ago by Johan WALTER.

    Hi

    I have just updated plugin to Version 1.7.3, it solves the issue ; user can subscribre back and forth now.
    Thanks for the update and consideration to my comment

    Regards

    Johan

    Plugin Author Danny van Kooten

    (@dvankooten)

    Hey Johan,

    Sure thing – did not forget about you. Sorry for the slight delay and thanks for the detailed heads up!

Viewing 8 replies - 1 through 8 (of 8 total)
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