Support » Plugin: ALO EasyMail Newsletter » BUG: Newsletter report window is blank

  • Hey. I have used your plugin on a number of installations. However, on one there is a bug. When I click on the link to view a report, the popup window opens but it is blank. The emails have been sent out to the recipients and everything else is working ok. However, the report is blank.

    Any idea what is causing this bug and how it might be fixed?

Viewing 15 replies - 1 through 15 (of 20 total)
  • I’m having a similar problem, but in my case it show a blank screen with this comment: “Cheatin’ uh?”
    This problem only occurs on my live site, but works properly on my staging site.

    Plugin Author eventualo

    (@eventualo)

    About khunmax issue, it could be the report file inside plugin: double check if the file exists or its permissions.
    About BiynDesigns issue, it seems you don’t have the permission to open the report. You can check it in dashboard in Newsletters > Settings > Permissions. Or it could be an issue related to another plugin that manages user roles or security.

    Thanks for the response, though it has not really helped in solving my problem, I’m logging in as the admin, but for some reason the plugin seems not to recognize me as such. I’ve tried disabling all other plugins, still the problem persist.

    However, I think the problem might be, because I change the name of my wp-content directory to some other name. I’ve looked into the .htaccess file to see if the permission is being set there I found nothing. The dashboard Newsletter> Settting> Permissions, shows me as the administrator. So, I’m completely stump!

    I’ll gladly pay you to help me look into this, is there an email by which you could be reached?

    Thanks for creating such a fabulous newsletter plugin.

    Hey

    I check all of the report files against a fresh version of your plugin and everything is there. I also opened the php files and doesn’t appear to be any corruption.

    I deactivated and deleted, and then reinstalled but problem still there.

    Report opens, can see the pop up screen with “Newsletter Report” written at top left of screen, but rest of page is blank (white) with no content.

    No error message or anything else. Just no report content.

    Plugin Author eventualo

    (@eventualo)

    @biyndesigns: did you set in your wp-config.php these constants?: https://codex.wordpress.org/Editing_wp-config.php#Moving_wp-content_folder

    @khunmax: you should see some errors in that page. You can try adding define( 'WP_DEBUG', true ); in your wp-config.php. Otherwise have a look in server error logs.

    Hey thanks for your reply.

    I ran debug in my wp-config.php file and when I opened the report I got the following error:

    Fatal error: Call to undefined function alo_em_user_can_edit_newsletter() in /home/MYSITE/public_html/wp-content/plugins/alo-easymail/pages/alo-easymail-admin-report.php on line 26

    What is causing the error and how do I fix it?

    Thanks for your help.

    Plugin Author eventualo

    (@eventualo)

    That function is defined inside this file: alo-easymail/functions/alo-easymail-newsletters.php
    Double check if it exists or it has the permission to be viewable.

    • This reply was modified 3 years, 4 months ago by eventualo.

    @eventualo Yes I did. Here is my sample declaration in my wp-config.php:

    define( 'WP_CONTENT_DIR', '/server/absolute-path/public_html/new-content' ); 
    define( 'WP_CONTENT_URL', 'http://altchoicetech.com/new-content' ); 

    If that is not the problem, I wonder what could be?

    Again thanks for your help!

    alo-easymail/functions/alo-easymail-newsletters.php is there.

    It has the following permissions:

    Read has tick for: User, Group and world
    Write has tick for: User But not for Group and World
    Execute no ticks
    Permission 644

    alo-eaymail-newsletters.php file has the following php:

    <?php if ( !defined('ABSPATH') ) die(); // If this file is called directly, abort.
    
    /**
     * Functions about newsletter queries.
     *
     * @package WordPress
     * @subpackage ALO EasyMail plugin
     */
    
    /**
     * User can edit Newsletter
     */
    function alo_em_user_can_edit_newsletter ( $newsletter, $user_id=false ) {
    	global $user_ID;
    	if ( empty( $user_id ) ) $user_id = $user_ID;
    	$user = new WP_User( $user_id );
    	return $user->has_cap( 'edit_newsletter', $newsletter );
    }
    
    /**
     * Get Newsletter by id
     */
    function alo_em_get_newsletter ( $newsletter ) {
    	return get_post ( $newsletter );
    }
    
    /**
     * Get Newsletter Status from post meta
     */
    function alo_em_get_newsletter_status ( $newsletter ) {
    	return get_post_meta( $newsletter, '_easymail_status', true );
    }
    
    /**
     * Update the Newsletter Status
     * @param	int
     * @param	str
     */
    function alo_em_edit_newsletter_status ( $newsletter, $status ) {
    	delete_post_meta ( $newsletter, "_easymail_status" );
    	add_post_meta ( $newsletter, "_easymail_status", $status );
    }
    
    /**
     * Reset/delete the Newsletter Status
     */
    function alo_em_delete_newsletter_status ( $newsletter ) {
    	delete_post_meta ( $newsletter, "_easymail_status" );
    }
    
    /**
     * Check if Newsletter Report of Recipients was archived
     */
    function alo_em_is_newsletter_recipients_archived ( $newsletter ) {
    	if( alo_em_get_newsletter_status ( $newsletter ) != "sent" ) return false;
    	return ( $archive = get_post_meta ( $newsletter, "_easymail_archived_recipients" ) ) ? $archive : false;
    }
    
    /**
     * Get the Newsletter(s) using 'get_posts'
     * @param	str		$status
     * @param	int		$limit  how many newsletter
     * @return mixed
     */
    function alo_em_query_newsletters ( $status="sent", $limit=1 ) {
    	global $wpdb, $wp_version;
    	$args = array (
    		"post_type" 	=> "newsletter",
    		"numberposts" 	=> $limit,
    		"orderby" 		=> "post_date",
    		"order" 		=> "ASC",
    		"post_status" 	=> "publish"
    	);
    	if ( version_compare ( $wp_version, '3.1', '>=' ) ) {
    		$meta_1 = array( 'key' => '_easymail_status', 'value' => $status, 'compare' => '=' );
    		$args['meta_query'] = array( $meta_1 );
    	} else {
    		$args['meta_key'] = '_easymail_status';
    		$args['meta_value'] = $status;
    		$args['meta_compare'] = '=';
    	}
    	$newsletters = get_posts ( $args );
    	return $newsletters;
    }
    
    /**
     * Count Newsletter(s) by status
     */
    function alo_em_count_newsletters_by_status ( $status="sent" ) {
    	return count( alo_em_query_newsletters ( $status, -1 ) );
    }
    
    /**
     * Get the Newsletter(s) on top of queue
     */
    function alo_em_get_newsletters_in_queue ( $limit=1 ) {
    	return alo_em_query_newsletters ( "sendable", $limit );
    }
    
    /**
     * Get the Newsletter(s) already sent
     */
    function alo_em_get_newsletters_sent ( $limit=1 ) {
    	return alo_em_query_newsletters ( "sent", $limit );
    }
    
    /**
     * When the newsletter has been sent, mark it as completed
     */
    function alo_em_set_newsletter_as_completed ( $newsletter ) {
    	global $wpdb;
    	alo_em_edit_newsletter_status ( $newsletter, 'sent' );
    	add_post_meta ( $newsletter, "_easymail_completed", current_time( 'mysql', 0 ) );
    	$newsletter_obj = alo_em_get_newsletter ( $newsletter );
    	do_action ( 'alo_easymail_newsletter_delivered', $newsletter_obj );
    }
    
    /* EOF */

    I am also using the following code in my htacess file:

    ################### Enable GZIP compression #############################
    <IfModule deflate_module>
      <IfModule filter_module>
        AddOutputFilterByType DEFLATE text/plain text/html
        AddOutputFilterByType DEFLATE text/xml application/xml application/xhtml+xml application/xml-dtd
        AddOutputFilterByType DEFLATE application/rdf+xml application/rss+xml application/atom+xml image/svg+xml
        AddOutputFilterByType DEFLATE text/css text/javascript application/javascript application/x-javascript
        AddOutputFilterByType DEFLATE font/opentype application/font-otf application/x-font-otf
        AddOutputFilterByType DEFLATE font/truetype application/font-ttf application/x-font-ttf
      </IfModule>
    </IfModule>
    
    ####################### END GZIP ########################################
    
    ################## DISABLE ET TAG ######################################
    
    Header unset Pragma
    FileETag None
    Header unset ETag
    
    ################# END DISABLE ET TAG #################################
    
    ##################### LEVERAGE BROWSER CACHING ############################
    
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/jpg "access 1 year"
    ExpiresByType image/jpeg "access 1 year"
    ExpiresByType image/gif "access 1 year"
    ExpiresByType image/png "access 1 year"
    ExpiresByType text/css "access 1 month"
    ExpiresByType text/html "access 1 month"
    ExpiresByType application/pdf "access 1 month"
    ExpiresByType text/x-javascript "access 1 month"
    ExpiresByType application/x-shockwave-flash "access 1 month"
    ExpiresByType image/x-icon "access 1 year"
    ExpiresDefault "access 1 month"
    </IfModule>
    
    #####################END LEVERAGE BROWSER CACHING ##########################
    
    #######################REDIRECT TO HTTPS#################################
    RewriteCond %{HTTPS} off
    RewriteCond %{HTTP_HOST} ^MYSITE\.com [NC]
    RewriteRule ^(.*)$ https://www.MYSITE.com/$1 [R=301,L]
    ###############################END REDIRECT################################
    
    ####################### BEGIN WordPress ##################################
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    ####################### END WordPress  ####################################
    
    ########################### RESTRICT ACCESS CODES #############################
    # Deny access to all .htaccess files (have not got deny on php.ini file)
    <files ~ "^.*\.([Hh][Tt][Aa])">
    order allow,deny
    deny from all
    satisfy all
    </files>
    
    # Deny access to wp-config.php file
    <files wp-config.php>
    order allow,deny
    deny from all
    </files>
    
    # disable directory browsing
    Options All -Indexes
    
    # Restrict Direct Access to Theme PHP files in WordPress
    RewriteCond %{REQUEST_URI} !^/wp-content/themes/file/to/exclude\.php
    RewriteCond %{REQUEST_URI} !^/wp-content/themes/directory/to/exclude/
    RewriteRule wp-content/themes/(.*\.php)$ - [R=404,L]
    
    #Prevent script injections
    Options +FollowSymLinks
    RewriteEngine On
    RewriteCond %{QUERY_STRING} (<|%3C).*script.*(>|%3E) [NC,OR]
    RewriteCond %{QUERY_STRING} GLOBALS(=|[|%[0-9A-Z]{0,2}) [OR]
    RewriteCond %{QUERY_STRING} _REQUEST(=|[|%[0-9A-Z]{0,2})
    RewriteRule ^(.*)$ index.php [F,L]
    
    # Block access to wp-includes folder
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^wp-admin/includes/ - [F,L]
    RewriteRule !^wp-includes/ - [S=3]
    RewriteRule ^wp-includes/[^/]+\.php$ - [F,L]
    RewriteRule ^wp-includes/js/tinymce/langs/.+\.php - [F,L]
    RewriteRule ^wp-includes/theme-compat/ - [F,L]
    </IfModule>
    
    # Prevent author username enumeration
    RewriteCond %{QUERY_STRING} author=d
    RewriteRule ^ /? [L,R=301]
    
    ########################### END RESTRICT ACCESS CODES  #################################
    
    ################################# BLOCK URLS ###########################################
    #block bad url links
    RewriteEngine On
    RewriteCond %{HTTP_REFERER} torrent-to-magnet\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} hvd-store\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} bizarresexuality\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} top1-seo-service\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} burger-imperia\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} buttons-for-website\.com [NC,OR]
    RewriteCond %{HTTP_REFERER} 52509916.responsive-test\.net [NC,OR]
    RewriteCond %{HTTP_REFERER} hundejo\.com [NC]
    RewriteRule .* - [F]
    
    #block bad IP using bandwidth
    order allow,deny
    deny from labz.fr
    deny from marcheebook.com
    deny from poneytelecom.eu
    deny from ebookdedemain.com
    allow from all
    
    ############################## END BLOCK URLS #######################################
    
    Plugin Author eventualo

    (@eventualo)

    @khunmax, maybe you can set execute permission to file, so 755.
    Then, you can make a test to be sure if there isn’t anything in .htaccess that affects the plugin: temporary comment/delete all the code in .htaccess except the WordPress section, and then try to load the report.

    @eventualo Do have any suggestion for me on what to do next?

    Hey

    Tried everything you suggested.

    755 and removed all code from .htacess except for WP.

    Cleared caching. Viewed across FF, ie, and chrome.

    Problem remains exactly same as before. Report opens but just blank white screen.

    Where do we go from here?

    Plugin Author eventualo

    (@eventualo)

    To both of you: have you already tried disabling all other plugins and use a standard theme? If after that the problem disappears, try to reactivate plugins one by one until you find the conflicting plugin/theme.

    I’ve tried that, but still the problem persist. I disabled all the plugin and the theme, then reactivated the ALO EasyMail Newsletter plugin, went and click on the report, got same message of “Cheatin’ uh?”

Viewing 15 replies - 1 through 15 (of 20 total)
  • The topic ‘BUG: Newsletter report window is blank’ is closed to new replies.