Title: Bug : form not sent
Last modified: March 11, 2020

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# Bug : form not sent

 *  [Gurdil63](https://wordpress.org/support/users/gurdil63/)
 * (@gurdil63)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/bug-form-not-sent/)
 * Hi,
    I’m using the plugin to let the users of my website register for newsletters(
   mostly email address and one or two choices).
 * Sometimes it works, but sometimes it doesn’t : when one fills the form and clicks
   the “send” button the load circles and nothing happens. Neither a message saying
   that the form was sent, nor a message with a issue, or whatsoever. The user is
   not redirected where he should be. Actually everything is just as if the form
   had not been submitted at all, and no data arrives in sendinblue.
 * A few things :
    - I have noticed that this bug happens only for visitors. A the very same time
      the bug is present for a visitor and everything is working fine as a logged
      in user
    - I can “solve” the bug by purging cache (theme cache, nginx cache) in wordpress,
      but it keeps reappearing
    - I’ve tried to activate/deactivate plugins such as fast velocity minify, WP3
      Total Cache, WP Statistics, All in One SEO and others but I can’t find a pattern.
      Every time, even with none of these plugins activated, the bug comes back “
      on its own” after a few hours…
 * I would really appreciate some help on this,
    Best, Adrien
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbug-form-not-sent%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Brevo](https://wordpress.org/support/users/neeraj_slit/)
 * (@neeraj_slit)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/bug-form-not-sent/#post-12532346)
 * Hi Adrian,
 * Thank you for reaching out!
 * My name is Valeria, I work as Product manager at Sendinblue
 * The root cause of the issue is cache, so as the solution we can offer to disable
   caching on the page you have form. [Here is a link ](https://www.redbridgenet.com/how-to-exclude-specific-pages-from-w3-total-cache/)
   how to do it for WP3 Total Cache
 * If the issue remains, please contact me (valeria@sendinblue.com) or our [customer care team ](https://www.sendinblue.com/contact/)
 * Have a great day!
 * All the best,
    Valeria
    -  This reply was modified 6 years, 2 months ago by [Brevo](https://wordpress.org/support/users/neeraj_slit/).
 *  [fizzyeyebrow](https://wordpress.org/support/users/fizzyeyebrow/)
 * (@fizzyeyebrow)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/bug-form-not-sent/#post-12605462)
 * Hi Adrien,
 * were you able to solve your issue by disabling cache? I’m having the same issues
   and am wondering if this approach worked for you.
 * Thanks
    Marek

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Bug : form not sent’ is closed to new replies.

 * ![](https://ps.w.org/mailin/assets/icon-256x256.png?rev=2993173)
 * [Brevo - Email, SMS, Web Push, Chat, and more.](https://wordpress.org/plugins/mailin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailin/)
 * [Active Topics](https://wordpress.org/support/plugin/mailin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailin/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [fizzyeyebrow](https://wordpress.org/support/users/fizzyeyebrow/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/bug-form-not-sent/#post-12605462)
 * Status: not resolved