Hi,
Thank you for reporting the issue, can you please enable debug mode and see what error you see in the screen?
Providing the error that helps us to fix the issue.
Thanks!
Hello,
Thank you for reaching out to us about the issue you are experiencing with WP Statistics. We apologize for any inconvenience this may have caused.
To fix the issue, we recommend updating the WP Statistics plugin to the latest version. This will include the fix for the issue you are experiencing. You can update the plugin by going to the WordPress dashboard and following these steps:
- Navigate to the “Plugins” menu and click on “Installed Plugins.”
- Find the WP Statistics plugin in the list and click on the “Update now” button.
- Wait for the update to complete, and then click on the “Activate” button.
If you continue to experience issues after updating the plugin, please do not hesitate to contact us again for further assistance.
Best regards,
Reza
Thank you for answer.
Now I have Version 13.2.12.
The following happens now:
1.) When I want open “Visitors” from the left sidebar menu it loads very long and it stops with a critical wordpress error! (but it does not show me the error)
2.) In the “Overview” I don’t get the “Top 10 Visitors” displayed, but the top 57 !
3.) When I click on a country from the “Overview” the filtering is working now but the page is opened in a new tab instead in the same.
I found a workaround:
If I click on an IP of a visitor from the overview, the “Visitors” page is opened with correct filtering. Then I can change the filter.
I checked it quickly: The filtering seems to be working again.
So, now the opening of the “Visitors” page from the left menu has to be fixed as well.
Thank you!
PS: Which debug settings are you mean? Does WP-Statistics has a “debug” setting?
Hi @teaage81
Thank you for reporting the issue, we’ve just fixed and released the new version, please update to v13.2.13
Best
