Support » Plugin: Helpie FAQ - WordPress FAQ Accordion Plugin » BUG: display mode ‘simple accordeon by category’ & ‘user engagement’

  • Resolved yellowfellow333

    (@yellowfellow333)


    1st we had display mode ‘simple accordeon by category’ & ‘user engagement’ which worked absolutely fine. Then we wanted to reset our tests before handing our project out, but when we clicked ‘reset all insights’ all FAQ were gone – not only one single FAQ left in the frontend. This wasn’t fixable (deleted caches and all the other usual stuff) but when we switched to display mode ‘simple category’ (still with ‘user engagement’) and added the category names manually, everything worked again.

    Please fix that so that the category names can be shown automatically again.

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  • Plugin Support pauplesupport

    (@pauplesupport)

    Hi There,

    I just tested this on our local and was able to reproduce the issue. FAQ’s are not displayed when user engagement is selected and when the insights does not have any count for it.

    Thanks much for the catch. I have added this our bug tracker and have conveyed this to our dev team. I will make sure to let you know once there is a fix pushed up.

    Let me know if there is anything else I could help you with.

    Kind Regards.

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