Support » Plugin: Easy Digital Downloads - Simple eCommerce for Selling Digital Files » Bug: “Customers” – different customers are grouped into one single customer

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  • Hi @carcar8

    As per forum rules you can not provide your site username and password over here. This is a public forum place and everybody have access of it.

    Kindly remove it first and immediately change your site password. You can provide screenshots, steps to reproduce, product version and etc things but highly sensitive information should not be over here.

    Hi @carcar8

    Can you please try with some other emails and purchase with that and see same issue happens or not?

    Hi carcar8,

    I’m wondering if you solved this and if it just relates to test purchases.

    I am experiencing the same issue while making test purchases before going live. I have tried with three different emails.

    Thank you.

    Hi @padraigbeirne

    It’s very strange that I am not getting this issue at my side.

    Can you please provide me some below details?
    1) Which EDD version are you using?
    2) Are there any plugin / add-on you are using along with EDD?
    3) Which theme you are using?

    Hi Pratik,

    Yes, it’s a strange one but I suspect it’s just an issue with test payments.

    1. EDD version 2.9.16
    2. Easy Digital Downloads – Purchase Limit version 1.2.19, Easy Digital Downloads – Downloads As Services version 1.06

    I think it may be because I am making many test orders as I configure EDD in a short space of time using different valid email addresses from the same pc and browser.

    For example, if I go to Dashboard > All Downloads and click on the Sales column for any download the test purchases are listed but the Customer Name is the same for all of them. In payment history, the customer names for a particular download are all the same even though the different email addresses are correct.

    Could possibly be a cache/cookie issue. I’m ready to purge the payment history and test small live payments now so will let you know how that goes.



Viewing 5 replies - 1 through 5 (of 5 total)
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