Support » Plugin: Backup and Staging by WP Time Capsule » BUG – clash with Easy Digital Downloads – Amazon S3

  • Resolved Terence Milbourn

    (@pubdirltd)


    RAM 6,0/64M • SQL 108 • PHPv 7.0.28-1+ubuntu16.04.1+deb.sury.org+1
    WP Time Capsule version 1.15.10
    WordPress (Multisite) Version 4.9.5

    When the plugin is activated it runs as anticipated. But when Easy Digital Downloads – Amazon S3 extension is activated, the Backups Calendar and Settings Page are no longer visible.

    The Activity Log page is unaffected and continues to show.

    There is nothing visible in the console so my guess is the CSS is being overwritten.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Terence,

    Thank you for bringing this issue to matter to our attention. Sorry that you are experiencing problems with our plugin when you activate EDD plugin.
    Could you please create a new ticket by writing an email to help@wptimecapsule.com so that one of our technical support guys will assist you further in getting this sorted out on your WordPress site.

    Cheers!

    Hi,

    I have already written twice to that address with screenshots and a system report but your answer above is the first reply I have had. There’s no point in me writing to that address if nobody answers the emails.

    Terence.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Terence,

    I just checked your ticket history, and I can see that you have sent the screenshots of the error. And our tech support guy has requested you to submit the credentials using the secure link. Unfortunately, we haven’t heard back from you.

    Now, I have sent you the link again. Kindly help us to fix the problem by providing your login credentials.

    I provided my credentials and there has been two updates but it still crashes with the Easy Digital Downloads – Amazon S3 extension.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Terence,

    As I told you earlier on your ticket, We have found the cause of the issue and fixed it.
    The change we made is huge. So accurate testing needs to be done before patching this solution to our update. Our testing team is still working on the test cases.

    So, I do not have an exact ETA from our team. However, I would say it will take at least a month to launch this update safely.

    Once again I thank you for your patience and cooperation in this regard.

    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hey Terence,

    Hope you are doing great today! We have fixed the plugin conflicts and released an update now. Kindly update your WPTC plugin to the most recent version 1.16.3.

    Let us know if you experience any problems further.

    I set up the latest version, its 75% through its initial syncing at the moment, and everything now seems to be working as anticipated. In fact I am so pleased with TimeCapsule I am going to sign up as an affiliate and offer subsrciptions to all my clients, escpecially those who are using just the backup version of VaultPress.

Viewing 7 replies - 1 through 7 (of 7 total)
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