Support » Plugin: Ultimate Member - User Profile & Membership Plugin » BUG – All Users Can’t Login After “Forgot Password”

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  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @uncleaji,

    What version of the Ultimate member you have installed on your site?
    Do you have server side caching e.g. Memcached, Varnish Cache, Cloudflare, etc.?
    Make sure to exclude Ultimate member pages from the cache.
    Do you have a security plugin installed?
    Please try to do a quick conflict test so we can rule out any conflicts with your theme or one of your plugins. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Hi, I’m still looking for the issue by ridiculously disable all the plugins and revert to Twenty’s theme…

    I’m still haven’t come up with a conclusion yet, I’ll post again after another try on my clone website

    I have disabled plugins and changing themes… And after several trial error, I realized that the main problem is this:

    – I’m using Elementor Pro and Hello themes
    – I build the themes myself and put the login shortcode as a off-canvas sidebar
    – The login and registration works, but the only thing that not worked was the reset password
    – It seems there’s a different in the reset password form, before I remove the login shortcode on my sidebar, the form only showed one field to enter new password
    – After I remove the login shortcode, and then clicked the forgot password, the form now showing 2 fields, new password and repeat new password, password reset works okay after that

    Thank you for the support

Viewing 3 replies - 1 through 3 (of 3 total)
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