Title: Bug
Last modified: September 3, 2016

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# Bug

 *  [Grzegorz W](https://wordpress.org/support/users/grzegorz-w/)
 * (@grzegorz-w)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/bug-90/)
 * All updates cancel my translations.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/bug-90/#post-7913670)
 * Hi Grzegorz W
 * Thank you for getting in touch. Our sincerest apologies if our plugin caused 
   any issues on your site and would be more than happy to assist you in sorting
   this out.
 * We weren’t able to find any communication from you regarding this though. In 
   future, please can you rather leave a support request before posting a one star
   review. A one star review negatively impacts our average review score considerably
   and jeopardizes our plugin and business.
 * We do everything in our power to make sure things like this don’t happen, but
   sometimes it’s completely out of our control.
 * If possible, please get in touch with us via our contact form here: [http://wp-livechat.com/contact-us/](http://wp-livechat.com/contact-us/)
 * Kind Regards,
    Jarryd
 *  Thread Starter [Grzegorz W](https://wordpress.org/support/users/grzegorz-w/)
 * (@grzegorz-w)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/bug-90/#post-7913678)
 * Less stars, more motivation 🙂
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/bug-90/#post-7913679)
 * Grzegorz, Can you please be more specific with your support issue. Which translations
   were lost? What language? If you made changes to the language file and then updated
   the plugin, the standard functionality of WordPress will overwrite any files 
   in the plugin folder. If you would like to keep any translations changes that
   you make, please send us the PO file so we can include it in the next release.
 *  [magiera](https://wordpress.org/support/users/magiera/)
 * (@magiera)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/bug-90/#post-7913684)
 * Grzegorz, they were amazing when I submitted my support issue to them. Just email
   them with their contact form here [http://wp-livechat.com/contact-us/](http://wp-livechat.com/contact-us/)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Bug’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [magiera](https://wordpress.org/support/users/magiera/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/bug-90/#post-7913684)