Title: bug
Last modified: September 14, 2023

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# bug

 *  Resolved [2022peppe1984moutzoura](https://wordpress.org/support/users/2022peppe1984moutzoura/)
 * (@2022peppe1984moutzoura)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/bug-413/)
 * > > hello, i have this issue: after adding to the cart a product and proceeding
   > > to checkout, then filling in all the required steps, when trying to move 
   > > to the shipping tab, the page is in loading mode forever… I use the CheckoutWC
   > > plugin for my checkout page, and after contacting them, they said: This is
   > > a bug in Elementor – they know about it but it hasn’t been fixed yet.
   > >  Please it would be huge if you could help me with this.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbug-413%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Denny Paul](https://wordpress.org/support/users/thetechxpert/)
 * (@thetechxpert)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/bug-413/#post-17149283)
 * Hello [@2022peppe1984moutzoura](https://wordpress.org/support/users/2022peppe1984moutzoura/),
 * Thank you for contacting us.
 * Elementor does not work on Checkout or Billing page unless you have edited it
   in Elementor. Unless it is edited with Elementor, there should not be a conflict
   from Elementor. You need check for conflict from other plugins by deactivating
   all the plugins and activating them one at a time.
 * If you are an Elementor Pro user, you can open a support ticket at [my.elementor.com](http://my.elementor.com/)
 * WordPress.org rules state that [commercial products are not supported here](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
 *  [Joel](https://wordpress.org/support/users/joelsm/)
 * (@joelsm)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/bug-413/#post-17188667)
 * Hello,
 * Thank you for reaching out to Elementor.
 * If you that this is a bug, please note that development-related issues/queries(
   custom widgets and functions, Theme Child, custom code and CSS, BETA testing 
   issues, compatibility issues, etc.). have to be sent to our [Github account](https://github.com/pojome/elementor/issues),
   where our developers will be able to assist. Kindly note that our GitHub project
   is not a support channel; therefore, the response times may vary.
   To post on 
   our Github Repository, you can follow this guide: [https://github.com/pojome/elementor/blob/master/.github/CONTRIBUTING.md](https://github.com/pojome/elementor/blob/master/.github/CONTRIBUTING.md)
 * You could also refer to our developers’ documentation and see if that helps: 
   [https://developers.elementor.com/](https://developers.elementor.com/)
 * I hope this helps. Thanks and have a wonderful day!
 * Kind Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘bug’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Joel](https://wordpress.org/support/users/joelsm/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/bug-413/#post-17188667)
 * Status: resolved