Support » Themes and Templates » Bueno header image help

Viewing 14 replies - 1 through 14 (of 14 total)
  • esmi

    (@esmi)

    Forum Moderator

    I’m sorry but as you are using a commercial theme, you need to seek support from the theme’s vendors.

    Hi Esmi,

    Unfortunately this doesn’t seem to be an option – does anyone have a link to a WooTheme/Bueno forum? Because I can’t find one.

    If you’re seeing this page while you are logged into our site then it means that you do not have access to our support forum and knowledge base. To gain access to these features you need to purchase any of our themes, plugins or WooCommerce extensions, or sign up for our theme club.

    I haven’t purchased anything, I’m using a free theme provided to me via WordPress.org, and I’m not about to purchase something just so I can get some CSS advice. I’d prefer to employ a designer!

    I don’t find any free version of Bueno on WordPress.org Theme page:
    http://wordpress.org/extend/themes/search.php?q=bueno

    Is your site by chance hosted on WordPress.COM?

    No, it’s hosted via DreamHost’s WordPress.org template.

    esmi

    (@esmi)

    Forum Moderator

    wordpress.org does not host the Bueno theme.

    Did you download it from this site or was it from DH?

    DreamHost provide a WordPress.org platform via their One-Click Installs. In order to use their WordPress install, you must first have a WordPress.org account. I have installed this platform and am using, free of charge, the Bueno theme, hense I’m confident that one way or another WordPress.org via DreamHost does provide Bueno free of charge to the customer. Whether DreamHost have purchased the Woothemes or what, I don’t know, but the crux of the matter is I haven’t purchased a Wootheme and therefore can’t access the Wootheme support forum.

    Obviously the moderators here do not think support should be available to me but thank you for taking the time to at least read my problem.

    It appears that DH gets some of their themes from WordPress.COM — including evidently your version of Bueno – see the last post in this thread:
    http://wordpress.org/support/topic/version-confusion-in-adventure-journal?replies=9

    esmi

    (@esmi)

    Forum Moderator

    hense I’m confident that one way or another WordPress.org via DreamHost does provide Bueno free of charge to the customer.

    And I am 110% confident that Bueno is from WooThemes – a commercial theme development company. We do not support commercial themes as it is not our place to keep theme vendors in business or deprive them of any income that they may derive from support services.

    Esmi, clearly this confusion has pissed you off and for that inconvenience I apologise.

    As a moderator, it will probably help you to know that during this conversation I’ve contacted DreamHost and they’ve suggested that to get support regarding this theme I go to the WordPress.ORG forum. They have also confirmed that I categorically cannot get access to the Woothemes support forum without purchasing something from them completely removed from my DreamHost account.

    If, as you point out, WordPress.ORG forums are not able or willing to help then there’s a clear loophole here for paying customers. Perhaps WordPress.ORG, Dreamhost and Woothemes should discuss this amongst themselves? I’m just looking, clearly in vain, for a forum that will help me with my problem.

    (Also if this forum is unable to help then why are there multiple threads regarding the Bueno theme on here? That’s how I found this forum in the first place, after all).

    esmi

    (@esmi)

    Forum Moderator

    The wordpress.org support forums are meant for the core application, themes and plugins that are distributed on wordpress.org. Support requests for commercial themes are pointed towards their theme’s suppliers.

Viewing 14 replies - 1 through 14 (of 14 total)
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