Support » Plugin: GoUrl Bitcoin Payment Gateway & Paid Downloads & Membership » BTC problem Unrecognized payments

  • Resolved kuyuch

    (@kuyuch)


    Hi!

    I’ve been setting up this plugin(woocommerce add-on) and i’ve run into a problem with BTC payments. When testing, sending BTC from Binance to the gourl portal for payment, i keep getting unrecognized payments, saying the transfered amount was wrong. I’ve double, tripple checked it and with Bitcoin Cash and Litecoin i don’t have this issue on the same exchange. I hope someone can help me out! I’ve tried two transactions of around 0.0021 BTC and one of 0.008 and they all gave me the unrecognized payment notice because of an invalid amount. Does it have to do with binance fees?

    King regards,

    • This topic was modified 2 years, 6 months ago by kuyuch.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author gourl

    (@gourl)

    Here how Gourl Gateway works –

    Our gateway is based on a different technology than standard gateways. It is fully able to integrate with Internet website pages and is more friendly for use by end website visitors. When any visitor goes to a website page they will see the page content and will see a cryptocoin payment box (For example, Pay-Per-Download). Some websites with high traffic show more than 10,000 pages are viewed per hour and our installed gourl cryptocoin payment box is seen on those pages also. It is impossible for each payment box to show a new unique generated bitcoin payment address for each website visitor because our system would then need to store millions of temporary bitcoin addresses and would be slow in its operation (For example – a 10,000 pages view per hour/payment boxes x 200 high traffic websites with our payment gateway would require no less than 2,000,000 temporary bitcoin addresses).

    Therefore, we add to your amount in the payment box a small fraction after the decimal point to uniquely identify each of your visitors individually. This small amount forwarded to you also. Users who have made payments with wrong amount are not recognised and you need to process such payments manually. You can see a separate table above with details of incorrect/unrecognised received payments.
    We forward you ALL coins received on your internal wallet address/es including all payments with incorrect amounts (unrecognised payments).

    Our system will automatically add an additional new generated internal wallet address to your payment box each time you have received 3 new payments. (This will give you more privacy). So, if you have received 30 cryptocoin payments from your customers you will receive 10 internal wallet addresses for that payment box and for the next payments, customers will see those 10 internal wallet addresses in random order in their cryptocoin payment boxes. So the customer will not know how many total payments you have received. At the same time our gateway stays fully transparent for you and you can see the balance of each of your internal wallet addresses using the external block explorer.

    Gourl forwards all received confirmed payments (6+ confirmations) to your external wallet automatically every 30 minutes when the balance on your bitcoin account
    is 0.01 BTC or more (protection against spam transactions).

    Thread Starter kuyuch

    (@kuyuch)

    Thanks for your reply, i know how it works 🙂 but is the reason the transaction wasn’t recognized because it was sent from binance? When sending from personal wallets it’s fine, it only happened when sending BTC from binance so i guess it’s because of their fees right.

    Kind regards

    Plugin Author gourl

    (@gourl)

    Don’t include transaction fees in transaction.
    For example, need to pay 0.1 BTC
    Binance fee is 0.0005 BTC

    You should send 0.1005 BTC

    Thread Starter kuyuch

    (@kuyuch)

    Youre saying do not include fees but then add the fee??
    I’ve never included fees and it works(apart from BTC from binance i’ve tested), so just for BTC from binance i do need to include it?

    • This reply was modified 2 years, 6 months ago by kuyuch.
    Plugin Author gourl

    (@gourl)

    GoUrl address should receive original value (like 0.1 BTC, not 0.0995 BTC)
    I.e. fees should be added to amount which you send.

    Thread Starter kuyuch

    (@kuyuch)

    Ah got it, the transaction fee is something different than the binance fee. I’ll just tell my customers to send from personal wallets only 😉 thanks for the clarification!

Viewing 6 replies - 1 through 6 (of 6 total)
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