Title: Browser and PDF issue Last modified: October 14, 2017 --- # Browser and PDF issue * Resolved [mhdslg](https://wordpress.org/support/users/mhdslg/) * (@mhdslg) * [8 years, 7 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/) * Hi * I have the PRO version and have two issues * 1: Browser All browsers work well except FireFox (both Win & Mac) and Safari( Mac) They do not go to section when clicking on Nav Menu * 2: PDF icon No PDF icon is showing – only printer I have enabled it in advance settings [PDF setting](https://www.screencast.com/t/qOB08US4kSjy) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbrowser-and-pdf-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [mhdslg](https://wordpress.org/support/users/mhdslg/) * (@mhdslg) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9622045) * Any chance of a reply? * [jwarrenods](https://wordpress.org/support/users/jwarrenods/) * (@jwarrenods) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9623538) * Hey sorry for the delayed response. I saw your question in my email in box but being new to this whole word press thing I figured it was just notifying me of questions submitted to the actual Documentor support team through their support site. Hope this answer helps. * Try this: From withing the Add Section area, after you have created your Documentor guide and have finished adding all your sections, go to the bottom of the screen and click the “Save” button and then click the “Generate PDF” button and then click the “Save” button one more time. All are located at the very bottom of the screen. * After you click that button the PDF will generate and you should be able to go back to that page and see the little PDF icon. * Some more info about the PDF generation: * 1. Documentor will generate the PDF but you may need to take a look at the resulting PDF to make sure it does not have large spaces between sections. If you do, you will need to go into each section and edit the spaces in using the text editor option. There is a tab located in the top right corner of each section when you open it for editing. * 2. I am not sure if this is how you are setup, but on mine, after the PDF has been generated it will be stored in your media folder. Every time you make an update to that Documentor guide, you will need to save it and click the “Generate PDF” button again so that it will re-create the PDF with the updates. * OK I hope that helps. * Thread Starter [mhdslg](https://wordpress.org/support/users/mhdslg/) * (@mhdslg) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9623611) * Hi * Thanks for replying ;o) * PDF works now. However you do not support Scandinavian letters like æøå ÆØÅ I changed the name of the document from Øst.. to Oest … Then it was saved in media folder an icon is shown * How about my first question 1: Browser All browsers work well except FireFox( both Win & Mac) and Safari (Mac) They do not go to section when clicking on Nav Menu * [jwarrenods](https://wordpress.org/support/users/jwarrenods/) * (@jwarrenods) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9623677) * I just checked your reference page and saw that you already had the issue of the PDF figured out. I can confirm that that page is not working on Firefox. I just tested mine on Firefox and it is working so I am wondering if it has something to do with the template settings. * I see your site and it looks great! If it is not ‘live’ right now you may want to try a different template and see if that is causing the issue, then switch it back after you confirm. We are using the Harest Pro template and have not had any issues. * I am very new to both Word Press and Documentor but I am just trying to help as much as possible so I am sorry if I am slowing you down more than helping you out. * Finally, I did not ever get any response for my initial posted Documentor issue from the WP community so I ended up contacting them through their tech support link. They did get back to me after a couple of days. Here is the link: * [https://documentor.in/contact-us/](https://documentor.in/contact-us/) * Best of luck. * [jwarrenods](https://wordpress.org/support/users/jwarrenods/) * (@jwarrenods) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9623791) * I also created a test on my site and copy pasted your text to see if that was causing the issue. I created a documentor guide and cut and pasted your text from your site into mine. * Example: § 1. Navn og område § 2. Formål § 3. Deltagende klubber * I can confirm that before I added your text it worked fine. It is the inclusion of the characters “§ ” that appear to be causing the issue. * Unfortunately, it is not as easy as just editing the name of each section and saving. I found this out the hard way. Once you create the name in Documentor, it does not change the reference link. You will more than likely have to duplicate each section and not include special characters. * Example: 1. Go into your “add section” area of your guide, and “Add Section” * 2. Create another § 1. Navn og område but name it Navn og område You can add the numbers again if you like but Documentor will number it anyway * 3. Cut and paste all of your text from the original § 1. Navn og område and paste it into the new Navn og område * 4. Delete the § 1. Navn og område * 5. Continue on with this process until you have removed and replaced all the “§” symbols * Press save and try it out. * It worked for me on my side after I did all those steps in a test. - This reply was modified 8 years, 6 months ago by [jwarrenods](https://wordpress.org/support/users/jwarrenods/). * Thread Starter [mhdslg](https://wordpress.org/support/users/mhdslg/) * (@mhdslg) * [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9624409) * Thanks – it works * However, § is a common sign for law text and this plugin is super for law text. * Perhaps it can be added as a prefix for numbering ;o) Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Browser and PDF issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/documentor-lite_f35a50.svg) * [Documentor - Create Product Documentation](https://wordpress.org/plugins/documentor-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/documentor-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/documentor-lite/) * [Active Topics](https://wordpress.org/support/plugin/documentor-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/documentor-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/documentor-lite/reviews/) * 6 replies * 2 participants * Last reply from: [mhdslg](https://wordpress.org/support/users/mhdslg/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/browser-and-pdf-issue/#post-9624409) * Status: resolved