Title: Brought down my WordPress
Last modified: August 22, 2016

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# Brought down my WordPress

 *  Resolved [jayphilips](https://wordpress.org/support/users/jayphilips/)
 * (@jayphilips)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/)
 * I attempted to update the plugin as I’d really like to use it but when I did 
   it made all of WordPress go white. I had to call the hosting company to restore
   my entire site before the plugin was updated.
 * I was hoping the upgrade would include the fix for exporting but I guess I’ll
   have to wait.
 * Theme used is : [http://mnpokerawards.com/wp-login.php](http://mnpokerawards.com/wp-login.php)
 * [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497427)
 * Howdy Jay,
 * Sorry about the trouble you had with the update – if you also have the companion
   exporter installed, that was actually the cause of the crash and has been fixed,
   so if you update it also you should be good to go.
 *  Thread Starter [jayphilips](https://wordpress.org/support/users/jayphilips/)
 * (@jayphilips)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497463)
 * Hi,
 * Thank you for getting back to me. So should I update the exporter first or deactivate
   it? I ask this because when I did the awesome survey upgrade this morning the
   exported was active and I couldn’t do anything after it.
 * Also, what items are part of the upgrade? Everything seems to work currently 
   except the export results to CSV.
 * Thank you,
    Jay
 *  Thread Starter [jayphilips](https://wordpress.org/support/users/jayphilips/)
 * (@jayphilips)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497592)
 * Hi Will,
 * I didn’t hear back from you and we have a huge survey that kicks off on Mon so
   I gave something a try and thought I’d post what I did in case anyone else runs
   into the issue that I did.
 * Before you update the Awesome Surveys plugins
    1. Do an entire backup of your
   site (files & database) 2. DEACTIVATE the “Export to CSV for Awesome Surveys”
   plugin. 3. Update the “Awesome Surveys” plugin. 4. Verify your surveys still 
   work. 5. When all is good go ahead and activate the “Export to CSV for Awesome
   Surveys”
 * Happy surveying.
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497604)
 * I’m stickying this post because I want to draw as much attention to this as possible,
   especially as I am about to roll out a new update.
 * If you are using the companion CSV export plugin, please either update it to 
   version 0.4 or de-activate it before updating Awesome Surveys.
 * If you have the white screen of death, access your file system either via ftp
   or your cpanel file manager and delete `wp-content/plugins/awesome-surveys-export-
   csv/` and that should get you sorted.
 *  Thread Starter [jayphilips](https://wordpress.org/support/users/jayphilips/)
 * (@jayphilips)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497608)
 * If the deleting of the “Export to CSV for Awesome Surveys” plugin doesn’t work
   they can always due a restore to the backup. Always good to have a backup on 
   hand cause yo never know when you’ll need it.
 * Thanks for the great plugin.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Brought down my WordPress’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/awesome-surveys_f9f9f9.svg)
 * [Awesome Surveys](https://wordpress.org/plugins/awesome-surveys/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-surveys/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-surveys/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-surveys/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-surveys/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-surveys/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [jayphilips](https://wordpress.org/support/users/jayphilips/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/brought-down-my-wordpress/#post-5497608)
 * Status: resolved