Title: Broken Website – Fatal PHP Error
Last modified: September 4, 2018

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# Broken Website – Fatal PHP Error

 *  Resolved [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * (@kimberleyshms)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/)
 * Went to click on the website today to find it entirely broken due to an apparent
   fatal PHP error seemingly caused by W3 Total Cache. After finally managing to
   delete this plugin a couple of pages on the website are live again but the rest
   of it is white screening and I’m unsure how to fix this.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbroken-website-fatal-php-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10655859)
 * Hello [@kimberleyshms](https://wordpress.org/support/users/kimberleyshms/),
 * Can you please what was the error message and on which line?
 *  Thread Starter [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * (@kimberleyshms)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10655884)
 * Hi,
 * The message was:
 * ‘W3 Total Cache Error: some files appear to be missing or out of place. Please
   re-install plugin or remove /home/ovm0pg0mixgz/public_html/wp-content/advanced-
   cache.php.”
 * And I’m unsure what line – when I tried to go onto the website or WordPress admin
   it was showing up with that message on a white screen instead of the website.
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10656006)
 * Hello,
 * Can you confirm that advanced-cache.php is deleted?? I thought that you have 
   the error in the code. That’s why I asked about the line.
 *  Thread Starter [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * (@kimberleyshms)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10656009)
 * I have since deleted the W3 Total Cache plugin. Upon deleting the plugin a couple
   of web pages restored but most of but my website is still broken and I am now
   unsure how to fix it.
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10656121)
 * Do you have any other file like `db.php` or `object-cache.php` in `/wp-content/`
   folder
 *  Thread Starter [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * (@kimberleyshms)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10658151)
 * Hi Marko, I’m not sure how to check that as I’m not a developer.
 *  [bgdstr](https://wordpress.org/support/users/bogdanstratulat/)
 * (@bogdanstratulat)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10658276)
 * those files should be checked through an FTP connection, or through the file 
   manager of your webhosting account. If you have any other questions, please feel
   free to ask.
 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10792304)
 * Hello [@kimberleyshms](https://wordpress.org/support/users/kimberleyshms/),
 * Was the issue resolved? Please reply to this topic so we can mark it as resolved
   or assist you further with this issue
 *  Thread Starter [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * (@kimberleyshms)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10792310)
 * This was sorted elsewhere but the issue has now been resolved.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Broken Website – Fatal PHP Error’ is closed to new replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
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## Tags

 * [php](https://wordpress.org/support/topic-tag/php/)

 * 9 replies
 * 3 participants
 * Last reply from: [kimberleyshms](https://wordpress.org/support/users/kimberleyshms/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/broken-website-fatal-php-error/#post-10792310)
 * Status: resolved