Title: Broken Ticket Purchase
Last modified: September 24, 2024

---

# Broken Ticket Purchase

 *  Resolved [sonicSW](https://wordpress.org/support/users/sonicsw001/)
 * (@sonicsw001)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/broken-ticket-purchase/)
 * Dear Community,
 * I have the following issues. Tickets can be ordered from one page on the website.
   Purchase is connected to stripe. However, occationally, payments are collected
   but no tickets are created in the backend. If you look into the information in
   the Strip Dashboard, information are missing or refering something else on the
   page!
 * As seen below, you see the first order was executed but no ticket/email was sent
   to the customers, second was okey.
 * ![](https://i0.wp.com/www.maritime.cy/wp-content/uploads/2024/09/2024-09-24_17h17_02.
   png?ssl=1)
    -  This topic was modified 1 year, 8 months ago by [sonicSW](https://wordpress.org/support/users/sonicsw001/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbroken-ticket-purchase%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Darian](https://wordpress.org/support/users/d0153/)
 * (@d0153)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/broken-ticket-purchase/#post-18036831)
 * Hi [@sonicsw001](https://wordpress.org/support/users/sonicsw001/)
 * Thanks for reaching out.
 * For us to troubleshoot the issue further, please open a [Support Ticket](https://theeventscalendar.com/support/#contact)
   on our Help Desk and mention this thread in your ticket as reference.
 * You’ll hear from one of my colleagues soon!
 *  Plugin Support [Darian](https://wordpress.org/support/users/d0153/)
 * (@d0153)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/broken-ticket-purchase/#post-18041716)
 * Hi there,
 * We haven’t heard from you in a while, so I’m going to close this thread for now.
   Feel free to start a new thread if you have any more questions.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Broken Ticket Purchase’ is closed to new replies.

 * ![](https://ps.w.org/event-tickets/assets/icon.svg?rev=2259340)
 * [Event Tickets and Registration](https://wordpress.org/plugins/event-tickets/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/event-tickets/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/event-tickets/)
 * [Active Topics](https://wordpress.org/support/plugin/event-tickets/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/event-tickets/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/event-tickets/reviews/)

## Tags

 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 2 replies
 * 2 participants
 * Last reply from: [Darian](https://wordpress.org/support/users/d0153/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/broken-ticket-purchase/#post-18041716)
 * Status: resolved