Support » Plugin: Cloudimage - Responsive Images as a Service » Broken SVG images + and no images at all

  • staflow

    (@staflow)


    Was searching for an image CDN. Tried but realized they are destroying SVG images in a weird way and most of the time images are not loading at all. After contacting support and trying to fix they told me it got fixed (how would they know) – but still no images and broken SVGs. Lets see, may try in future – at the momement i cannot recommend to anyone.

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  • Plugin Author Scaleflex

    (@cloudimage)

    Hello,

    Thank you for your feedback, we appreciate that!

    Usually, our solution can not destroy the origin images, as we use a technique “proxy image”. So we cannot change your origin files.

    We made the plugin to be as easy as possible to set up (only put one token and choose the best mode for you). But to work great in all cases, you will need to make some changes in Cloudimage admin. That is exactly your case with SVG files. We have an option, where you can control how to handle those type of files.

    In order for the changes to take place, there is a little amount of the technical time needed. So after you disable the optimizing of SVG files, you need to wait some minutes or perform a manual flush of CDN cache. That is the way our service works and it is a complicated system in order to achieve the best quality.

    Thank you for your understanding and we will be happy to help if you have any questions.

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