BROKEN, Support Won’t Help

  • Treebeard

    (@malawimama)


    7 years, 7 months ago

    We bought the addon to allow Popups and it doesn’t work. This has always been a little shaky, but now it just stopped working for a main lead magnet on my client’s site. We noticed it stopped with the upgrade and WP update, so we downgraded the core and the plugin in hopes they would fix it. Instead, they just said they couldn’t reproduce the problem, which is that their shortcode to open popups doesn’t work anymore.

    Now, even though we haven’t upgraded anything, it just stopped working anyway, so I guess we have to find a new solution, but I will never trust this plugin again and will remove it from any other clients’ sites this week.

    THIS PLUGIN IS WAY TOO SHAKY… unreliable.

    DO NOT BUY ANYTHING FROM THESE DEVELOPERS. They do not support their product!!

Viewing 1 replies (of 1 total)
  • Plugin Author Icegram

    (@icegram)

    7 years, 7 months ago

    Hi,

    Firstly, I apologise for the unpleasant experience you’ve had with our support. It is supposedly (as you may read through other reviews) the best according to our customers. However, I take full responsibility of the issue faced by you and would request you to give support another chance.

    Our support thoroughly tests every issue and tries to give a solution asap.

    I assure you that I will personally look into this ticket myself. Awaiting your reply at hello@icegram.com

    Your patience is appreciated.

    Thank You & hoping to solve this soon.
    Andrea

Viewing 1 replies (of 1 total)
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