Title: Broken Support Link – Moderator Needed!
Last modified: August 31, 2016

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# Broken Support Link – Moderator Needed!

 *  Resolved [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/)
 * Hi,
 * In our [support forum](https://wordpress.org/support/plugin/maxbuttons) a topic
   link is broken due to some input by the user. Unfortunately I can’t find a way
   to open it.
 * Could you please propose a solution to this? [The direct link ](https://wordpress.org/support/topic/problem-with-links-replaced-by-%3d-1?replies=1)
   takes you to the index page.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7275983)
 * We’ll have someone kick the DB for you.
 *  Thread Starter [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7275987)
 * Thanks Mike! We appreciate all of your super hard work and your WordPress and
   personal blog posts (we tweet them out on [@maxfoundry](https://wordpress.org/support/users/maxfoundry/))
 * BTW, We’ve had trouble understanding how your Active Installs stat works. It 
   is updated monthly for smaller plugins? Does it use a 30 or 60 day average?
 * Thanks,
 * Bob
 *  Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/)
 * (@otto42)
 * WordPress.org Admin
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7275994)
 * Fixed the link.
 * And the active installs count is updated daily. It’s simply a current count, 
   not a count over some time period.
 *  Thread Starter [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7275995)
 * Thanks Sam, very helpful.
 * So the reason downloads and active installs don’t match up is because people 
   download and don’t install or activate? That about right.
 * We’ve had 4,000 downloads on one of our plugins in the last week but the install
   number is still around 800 where it’s been for the past two weeks. It’s 4.4 stars
   and well liked.
 *  Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/)
 * (@otto42)
 * WordPress.org Admin
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7275996)
 * Active Installs is the number of currently active installations of the plugin.
   Seems pretty obvious, given the name.
 * Downloads is not a useful metric. If I have 100 installs and I update the plugin
   to 1.1 and they all download the update, then that’s another 100 downloads. Useless
   information.
 *  Thread Starter [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7276001)
 * thanks otto.
 * if i have 800 installs and i update and get 4000 downloads then something else
   is going on between the process of downloading and showing up as an active install.
   that could be deinstalls of prior activations or non activated downloads
 * got it. very helpful. we’ve never put much stock in downloads to be honest. we’re
   focused on active installs.
 * bob
 *  Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/)
 * (@otto42)
 * WordPress.org Admin
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7276002)
 * “Active” installs. The plugin has to be installed and activated to count. A plugin
   that is installed but not active doesn’t add to that. So, perhaps you have something
   like 2-3k installs which people have but are not using? Or people download, try
   it out, and then try something else. That happens a lot too.
 *  Thread Starter [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7276226)
 * Again, super helpful in understanding all of this Sam. I think about it a lot
   in terms of how important it is to get our description page and the other parts
   of our profile just right so that more folks can get up and running.
 * Last month we made the user interfaces of our products more accessible for less
   technical users. We already see the benefit of this in our ratings and feedback.
 * Mika, the post on tags was very helpful yesterday. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Broken Support Link – Moderator Needed!’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 8 replies
 * 3 participants
 * Last reply from: [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/broken-support-link-moderator-needed/#post-7276226)
 * Status: resolved

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