Support » Plugin: WooCommerce » Broken spawn page

  • Resolved JLee

    (@karado58)


    Hello,
    Having issue with a bitcoin payment spawned page.
    The Checkout page, with Pay with Bitcoin, looks fine.
    When you hit “Pay with Bitcoin” button, it spawns the correct bitcoin information but with a broken page.

    Normal Page

    Broken Page

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @karado58

    I understand that when you hit “Pay with Bitcoin” button, it spawns the correct bitcoin information but with a broken page.

    May I know which payment gateway is the site using?

    In order for us to get a better idea of your setup, could you please share the following:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    We’ll look forward to hearing from you.

    Thread Starter JLee

    (@karado58)

    Margaret,
    The issue is that the theme Header and Footer are not present when the Bitcoin payment details page appears.
    I have contacted theme support, and I’m hoping they can show me how to enable the default header and footer for the bitcoin payment information page.
    I’m sorry that I was not clear enough on my original post.
    Thank you for wanting to assist, but this turns out to be a theme question.
    K58

    • This reply was modified 8 months ago by JLee.
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @karado58

    I have contacted theme support, and I’m hoping they can show me how to enable the default header and footer for the bitcoin payment information page.

    Good to know that the area of trouble could be identified.

    Hoping for a quick resolution.

    Should you have any other questions, feel free to create a new thread with us.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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