Title: broken plugin, support slow
Last modified: April 7, 2022

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# broken plugin, support slow

 *  [htb](https://wordpress.org/support/users/halinasplace/)
 * (@halinasplace)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/)
 * “Unable to get results
 *  Application does not have permission for this action”
 * Have reported this error, but no fix as yet, even their own website the plugin
   has stopped working – need fix for customer website..
 * update : Every effort was made to get this plugin up and working – fixing it 
   for the customer is appreciated 🙂
    -  This topic was modified 4 years, 4 months ago by [htb](https://wordpress.org/support/users/halinasplace/).
      Reason: update to fix

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [quadlayers](https://wordpress.org/support/users/quadlayers/)
 * (@quadlayers)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15520848)
 * hello mate, we’re working to solve the issues with the personal accouns
 * in the meantime you can use the business account token
 *  Thread Starter [htb](https://wordpress.org/support/users/halinasplace/)
 * (@halinasplace)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15520863)
 * not an option to use the business account token – this is a personal account –
   and requires authorisation that the customer does not have…
 *  Plugin Author [quadlayers](https://wordpress.org/support/users/quadlayers/)
 * (@quadlayers)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15520870)
 * I understand. I’m sorry for any inconvenience this may have caused.
 * We’re talking to Instagram support to fix the permissions issue.
 *  Plugin Author [quadlayers](https://wordpress.org/support/users/quadlayers/)
 * (@quadlayers)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15538202)
 * hello [@halinasplace](https://wordpress.org/support/users/halinasplace/) , the
   issue is fixed now
 *  Thread Starter [htb](https://wordpress.org/support/users/halinasplace/)
 * (@halinasplace)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15538229)
 * Thank you – I appreciate that no plugin update or re-auth was required

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘broken plugin, support slow’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [htb](https://wordpress.org/support/users/halinasplace/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/broken-plugin-support-slow/#post-15538229)