Broken plugin functionality for service point when using WPML

  • strictlydata

    (@strictlydata)


    2 months ago

    The plugin service point functionality is broken on multilingual websites using WPML. I solved the issue by patching multiple files in the plugin. I notified your support and updated my support thread, hope you’ll get in touch. Ready to change this review as soon as it gets fixed

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support developmentsendcloud

    (@developmentsendcloud)

    2 months ago

    Hi @strictlydata,

    Thank you for your update and feedback.

    I can confirm our team is currently investigating behavior with the WPML plugin and the Sendcloud WooCommerce plugin.

    Thank you for already notifying Sendcloud Support about your solution. If you notified us by opening a support ticket directly with our Customer Support Team it will have been linked to the investigation and we will update you as we proceed. If you can also please share any feedback relating to a solution on your support ticket we can ensure this is passed to the Engineers working on the issue.
     
    If you have not opened a support ticket directly with our Customer Support Team, you can see here how to create a support ticket: 
    https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud 

    Best regards, 

    Matthew | Sendcloud 

    Thread Starter strictlydata

    (@strictlydata)

    2 months ago

    @developmentsendcloud I did not open a ticket on the platform since the account belongs to my client, not to me. However, I did open a thread here on the support tab: https://wordpress.org/support/topic/wpml-compatibility-issue-15/. If you want, we can continue the conversation there. Thanks for the reply looking forward to see a fix implemented and as I said I will update my review as soon as the issue will be fixed.

    Plugin Support developmentsendcloud

    (@developmentsendcloud)

    2 months ago

    Hi @strictlydata,

    Thanks for your reply.

    I will keep the other thread open (https://wordpress.org/support/topic/wpml-compatibility-issue-15/).

    If you would like to create a Support Ticket to receive updates as we continue investigating your client may consider using our multi-user feature to add you in a Customer Support role to their account so you can open a ticket with our Customer Support Team who can link your ticket to our internal investigation.

    If you have any more questions let us know and we will get back to you ASAP.

    Best regards, 

    Matthew | Sendcloud 

Viewing 3 replies - 1 through 3 (of 3 total)
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