Please check that you have uploaded photos in album, and used that album id in shortcode, we have defined id for each album in Album ShortCode column in admin panel.
Please use that album id with shortcode in page template or page where you want.
If you still find any trouble, then provide us details like which version of wordpress, version of browser and OS you are using while faced the issue so we can recreate the issue and solve it for you.
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