Broken path to placeholder image
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The image is broken for the placeholder image for a category. I compared it to other sites I have and the images are in this folder “…../wp-content/uploads/woocommerce-placeholder-300×300.png” I have cleared the cache and still appears broken. I inspected it and the URL path is pointing there.
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Hello,
We’d like to take a look first.
Could you share an example category page as well as a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
It just happends on the ucategorized category. I tired replacing it and then deleting it. But it went back to a broken link.
### wp-core ###version: 5.8
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 2
dotorg_communication: true### wp-paths-sizes ###
wordpress_path: /home/customer/www/mysite.com/public_html/wp
wordpress_size: 553.88 MB (580782498 bytes)
uploads_path: /home/customer/www/mysite.com/public_html/wp/wp-content/uploads
uploads_size: 691.28 MB (724859706 bytes)
themes_path: /home/customer/www/mysite.com/public_html/wp/wp-content/themes
themes_size: 8.45 MB (8857085 bytes)
plugins_path: /home/customer/www/mysite.com/public_html/wp/wp-content/plugins
plugins_size: 127.56 MB (133757883 bytes)
database_size: 52.75 MB (55309623 bytes)
total_size: 1.40 GB (1503566795 bytes)### wp-active-theme ###
name: Envo-Shop-Child (envo-shop-child)
version: 1.0.6
author: EnvoThemes
author_website: https://envothemes.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, menus, title-tag, custom-background, custom-logo, automatic-feed-links, custom-header, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, html5, editor-style, recommend-plugins, widgets
theme_path: /home/customer/www/mysite.com/public_html/wp/wp-content/themes/envo-shop-child
auto_update: Disabled### wp-themes-inactive (1) ###
Envo Shop: version: 1.0.9, author: EnvoThemes, Auto-updates disabled
### wp-mu-plugins (1) ###
WP Migrate DB Compatibility: version: 1.2, author: Delicious Brains
### wp-plugins-active (25) ###
Advanced Woo Search: version: 2.36, author: ILLID, Auto-updates enabled
All In One WP Security: version: 4.4.9, author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy, Auto-updates enabled
Contact Form 7: version: 5.4.2, author: Takayuki Miyoshi, Auto-updates enabled
Display Custom Post: version: 1.0.5, author: Free Website Provider, Auto-updates disabled
EditorsKit: version: 1.31.6, author: Extendify, Auto-updates enabled
Getwid: version: 1.7.4, author: MotoPress, Auto-updates enabled
Ghost Kit: version: 2.19.4, author: nK, Auto-updates enabled
Max Mega Menu: version: 2.9.4, author: megamenu.com, Auto-updates enabled
My Literature Plugin: version: 1.0, author: Mark Allen, Auto-updates disabled
Products & Order Export for WooCommerce: version: 1.7.8, author: WPWhale, Auto-updates disabled
PublishPress Blocks: version: 2.10.5, author: PublishPress, Auto-updates enabled
Request a Quote for WooCommerce: version: 2.3.0, author: Addify, Auto-updates enabled
Search By SKU – for Woocommerce: version: 0.8.0, author: Unroll Digital, Auto-updates enabled
SiteGround Optimizer: version: 5.9.7, author: SiteGround, Auto-updates enabled
Social Media Widget by Acurax: version: 3.3, author: Acurax, Auto-updates enabled
Ultimate Addons for Gutenberg: version: 1.24.2, author: Brainstorm Force, Auto-updates enabled
URL Shortener by MyThemeShop: version: 1.0.16, author: MyThemeShop, Auto-updates enabled
WooCommerce: version: 5.6.0, author: Automattic (latest version: 5.7.1), Auto-updates disabled
WooCommerce Product Attachment Premium (Premium): version: 1.9.3, author: theDotstore, Auto-updates enabled
WooCommerce Shipping & Tax: version: 1.25.18, author: WooCommerce, Auto-updates enabled
WooSidebars: version: 1.4.5, author: WooCommerce, Auto-updates enabled
WP All Import: version: 3.6.1, author: Soflyy, Auto-updates disabled
WP All Import – WooCommerce Add-On: version: 1.4.9, author: Soflyy, Auto-updates disabled
WP Video Lightbox: version: 1.9.3, author: Tips and Tricks HQ, Ruhul Amin, Auto-updates enabled
Yoast SEO: version: 17.2, author: Team Yoast, Auto-updates enabled### wp-plugins-inactive (6) ###
Better Search Replace: version: 1.3.4, author: Delicious Brains, Auto-updates enabled
Display Custom Post Copy: version: 1.0.2, author: Techno Found, Auto-updates disabled
Editor Plus by Extendify: version: 2.8.5, author: Extendify, Auto-updates enabled
My Reps Plugin: version: 1.0, author: Mark Allen, Auto-updates disabled
WP All Export – ACF Export Add-On Pro: version: 1.0.1, author: Soflyy, Auto-updates disabled
WP All Export – WooCommerce Export Add-On Pro: version: 1.0.1, author: Soflyy, Auto-updates disabled### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-27 Q16 x86_64 2020-08-11 https://imagemagick.org
imagick_version: 3.4.3RC1
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 500M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 16 GB
imagick::RESOURCETYPE_DISK: 9223372036854775807
imagick::RESOURCETYPE_FILE: 3072
imagick::RESOURCETYPE_MAP: 16 GB
imagick::RESOURCETYPE_MEMORY: 8 GB
imagick::RESOURCETYPE_THREAD: 4
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27### wp-server ###
server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.23 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 500M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1l-fips
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true### wp-database ###
extension: mysqli
server_version: 5.7.32-35-log
client_version: mysqlnd 7.4.23### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/mysite.com/public_html/wp/wp-content
WP_PLUGIN_DIR: /home/customer/www/mysite.com/public_html/wp/wp-content/plugins
WP_MEMORY_LIMIT: 200M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writableHi @bloke
Are you able to share the link to the uncategorized category page?
Hi @bloke
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
- The topic ‘Broken path to placeholder image’ is closed to new replies.
