Title: Broken 'manage subscriptions' link
Last modified: August 22, 2016

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# Broken 'manage subscriptions' link

 *  Resolved [datacate](https://wordpress.org/support/users/datacate/)
 * (@datacate)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/broken-manage-subscriptions-link/)
 * Using mailchimp plugin for wordpress v1.4.2. If you try to subscribe with an 
   email address that is already on the connected list, the form returns a message
   saying “That email address is already subscribed to the list. Click here to update
   your profile.” The link it presents for management is [http://datacate,-inc.us9.list-manage.com/subscribe/send-email?u=47018564cbc9da34103d1fa0a&id=3bd1cb4c32&e=ZWRsYWZyYW5jZUBtYWlsLmNvbQ==](http://datacate,-inc.us9.list-manage.com/subscribe/send-email?u=47018564cbc9da34103d1fa0a&id=3bd1cb4c32&e=ZWRsYWZyYW5jZUBtYWlsLmNvbQ==).
   Clicking the link returns a server not found error. I’ve removed and reinstalled
   the plugin and the issue remains. Subscribe form is at the bottom of each page
   at [https://www.datacate.net](https://www.datacate.net). I approached Mailchimp
   with this issue and they directed me here, please assist.
 * [https://wordpress.org/plugins/mailchimp/](https://wordpress.org/plugins/mailchimp/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mc_kath](https://wordpress.org/support/users/mc_kath/)
 * (@mc_kath)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/broken-manage-subscriptions-link/#post-5334078)
 * Hi there datacate,
 * Thanks for posting this to the support forum and I’ve been able to get to the
   bottom of this for you. In the `mailchimp.php` file of the plugin, it will be
   necessary to make a slight edit to the “already subscribed” error message, because
   at the moment there is an attribute in the code populating some info that is 
   breaking the link. Removing `$username.` from the URL code for the “Click here
   to update your profile” link will resolve the issue currently causing the link
   to break.
 * To make the change, `"http://$username.$dc.list-manage.com/subscribe/send-email?
   u=$uid&id=$listId&e=$eid”` and remove `$username.` from this line.
 * This appears to be a small bug in the code which breaks the link for users with
   special characters in their MailChimp account name, so we’re making the plugin
   developers aware of this.
 * Thanks for posting, and let us know if there’s anything else we can help with.
   Have a great day!
 * -Kath
 *  Thread Starter [datacate](https://wordpress.org/support/users/datacate/)
 * (@datacate)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/broken-manage-subscriptions-link/#post-5334090)
 * Thank you – I made the change and that has indeed fixed it. I certainly hope 
   that this fix will be in the next update to this plugin so I don’t have to make
   the edit again after upgrading.
 *  [billybitmap](https://wordpress.org/support/users/billybitmap/)
 * (@billybitmap)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/broken-manage-subscriptions-link/#post-5334129)
 * Thanks. This helped me too.
 * My MailChimp account has a special character in it’s name as well.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Broken 'manage subscriptions' link’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp/assets/icon.svg?rev=3156997)
 * [Mailchimp List Subscribe Form](https://wordpress.org/plugins/mailchimp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [billybitmap](https://wordpress.org/support/users/billybitmap/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/broken-manage-subscriptions-link/#post-5334129)
 * Status: resolved