Support » Plugin: WooCommerce » Broken Images for new products after update

  • Resolved angeleyz

    (@angeleyz)


    Hello,

    After yesterday’s update, I am no longer able to add pictures I have uploaded to new products. It just displays a broken icon as you can see in my link. I did try disabling plugins but the problem remains. It will let me insert stock photography from the website fine, but not images I have personally uploaded. I’ve combed through the settings but am so far unable to find anything that could be causing this. My system status report is below. Thank you!

    Angela


    ### WordPress Environment ###

    WordPress address (URL): https://angelastevens.me
    Site address (URL): https://angelastevens.me
    WC Version: 3.9.0
    REST API Version: ✔ 1.0.6
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.4.1
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 6000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 10.3.21-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.9.0
    WC Database Prefix: wpka_
    Total Database Size: 26.29MB
    Database Data Size: 22.30MB
    Database Index Size: 3.99MB
    wpka_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    crypto_files: Data: 0.02MB + Index: 0.34MB + Engine InnoDB
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    crypto_payments: Data: 0.02MB + Index: 0.31MB + Engine InnoDB
    crypto_products: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wpka_aal_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_aal_request_cache: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_comments: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wpka_edd_customermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_edd_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_itsec_lockouts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_itsec_logs: Data: 3.80MB + Index: 0.18MB + Engine MyISAM
    wpka_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_itsec_temp: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpka_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_options: Data: 2.46MB + Index: 0.21MB + Engine MyISAM
    wpka_postmeta: Data: 1.43MB + Index: 0.21MB + Engine MyISAM
    wpka_posts: Data: 4.66MB + Index: 0.16MB + Engine MyISAM
    wpka_prli_clicks: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    wpka_prli_links: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpka_prli_link_metas: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_spiffy_calendar: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpka_spiffy_calendar_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_statistics_exclusions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_statistics_historical: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_statistics_pages: Data: 0.12MB + Index: 0.24MB + Engine MyISAM
    wpka_statistics_search: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpka_statistics_useronline: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_statistics_visit: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpka_statistics_visitor: Data: 0.59MB + Index: 0.76MB + Engine MyISAM
    wpka_ta_link_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_ta_link_clicks_meta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wpka_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpka_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpka_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpka_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_uwp_form_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_uwp_form_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_uwp_profile_tabs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wcj_track_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfconfig: Data: 4.14MB + Index: 0.01MB + Engine MyISAM
    wpka_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wffilemods: Data: 2.89MB + Index: 0.59MB + Engine MyISAM
    wpka_wfhits: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
    wpka_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpka_wfknownfilelist: Data: 1.56MB + Index: 0.17MB + Engine MyISAM
    wpka_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpka_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpka_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpka_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpka_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wfstatus: Data: 0.13MB + Index: 0.06MB + Engine MyISAM
    wpka_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wphealthtracker_general_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wphealthtracker_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpka_wphealthtracker_user_daily_data_diet: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wphealthtracker_user_daily_data_exercise: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wphealthtracker_user_daily_data_vitals: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_wpinv_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_AWARDS: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_AWARDS_GIVEN: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_DATA: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_DATA_TARGETS: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_DATA_USER_PREFERENCES: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_DATA_USER_STATS: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_EMAIL_TEMPLATES: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_ERROR_LOG: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpka_WS_LS_GROUPS: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_GROUPS_USER: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_META_ENTRY: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpka_WS_LS_META_FIELDS: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    aal_button: 1
    attachment: 221
    client: 1
    coach: 3
    ct_template: 6
    custom_css: 1
    docs: 1
    download: 6
    dsm_header_footer: 1
    edd_log: 6
    et_body_layout: 1
    et_header_layout: 1
    et_pb_layout: 10
    et_template: 2
    et_theme_builder: 1
    jetpack_migration: 2
    jetpack-portfolio: 1
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    jp_vid_sitemap: 2
    mdocs-posts: 1
    nav_menu_item: 20
    page: 46
    planning: 3
    post: 11
    pretty-link: 3
    product: 6
    project: 2
    psppnotif_workflow: 2
    revision: 340
    scheduled-action: 174
    thirstylink: 344
    workout: 6
    wp_block: 1
    wpi_item: 1
    wplp_link: 1
    wpos_portfolio: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (38) ###

    Admin Menu Editor: by Janis Elsts – 1.9.3
    Akismet Anti-Spam: by Automattic – 4.1.3
    iThemes Security: by iThemes – 7.6.1
    Booster Plus for WooCommerce: by Algoritmika Ltd – 4.7.0 – Not tested with the active version of WooCommerce
    Brozzme Fullwidth and Automatic Layout in Divi: by Benoti – 1.1
    Divi Booster: by Dan Mossop – 3.1.3
    Easy Digital Downloads: by Easy Digital Downloads – 2.9.20
    EmbedPress: by EmbedPress – 2.3.3
    GoUrl Easy Digital Downloads (EDD) – Bitcoin Altcoin Payment Gateway: by GoUrl.io – 1.0.2
    GoUrl Bitcoin Payment Gateway & Paid Downloads & Membership: by GoUrl.io – 1.4.19
    GoUrl Bitcoin Paypal Donations – Give Addon: by GoUrl.io – 1.1.5
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.2
    Jetpack by WordPress.com: by Automattic – 8.1
    Kadence Blocks – Gutenberg Page Builder Toolkit: by Kadence WP – 1.7.16
    HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 7.18.81
    Memphis Documents Library: by Ian Howatson – 3.10.5
    Newsletter – Archive: by The Newsletter Team – 4.0.3
    Newsletter – Addons Manager: by The Newsletter Team – 1.1.2
    Newsletter – WP Users Integration: by The Newsletter Team – 1.2.0
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.4.3
    No Right Click Images Plugin: by Keith P. Graham – 3.4
    PDF Embedder: by Lever Technology LLC – 4.6
    Pretty Links: by Blair Williams – 3.0.10
    PublishPress: by PublishPress – 1.21.2
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.8

    Resume / CV: by WPAmaNuke – 1.2.1
    Spiffy Calendar Bonus Add-ons: by Spiffy Plugins – 3.13
    Spiffy Calendar: by Spiffy Plugins – 4.4.1
    ThirstyAffiliates Pro: by Caseproof – 1.7.2
    ThirstyAffiliates: by Caseproof – 3.9.1
    Elex WooCommerce USPS (BASIC) Shipping: by Elex – 1.2.7 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 0.24.0 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.22.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.9.0
    WP Links Page Pro: by Robert Macchi – 4.4
    WP Statistics: by VeronaLabs – 12.6.12

    ### Inactive Plugins (0) ###

    ### Must Use Plugins (2) ###

    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    Health Check Troubleshooting Mode: by – 1.7.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #28520 – /shop/
    Cart: #28521 – /cart/
    Checkout: #28522 – /checkout-2/
    My account: #28523 – /my-account/
    Terms and conditions: #27238 – /terms-and-conditions/

    ### Theme ###

    Name: Angela Stevens
    Version: 3.19.1545598417
    Author URL: http://www.angelastevens.me
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.2.2
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 173
    Oldest: 2020-01-17 16:20:53 -0600
    Newest: 2020-01-22 11:46:56 -0600

    Pending: 1
    Oldest: 2020-01-22 12:03:12 -0600
    Newest: 2020-01-22 12:03:12 -0600

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Are you able to test this with a different theme? I see you have the Health Check plugin installed on your site, you can use that to change the theme only as the admin, so there’s no disruption to regular users on your site.

    This will help us rule out if the theme is having an issue displaying images.

    Thread Starter angeleyz

    (@angeleyz)

    Hi Andrew,

    Thanks for the suggestion. I found out it was Jetpack’s Site Acceleration feature causing the breakage. All is well now. Have a great day!!

    Angela

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Broken Images for new products after update’ is closed to new replies.