Support » Plugin: Jetpack by WordPress.com » Broken Images

  • Resolved akiraanastasia

    (@akiraanastasia)


    My site was working fine. I am using Levarage Browser Cache plugin and Photon CDN.
    Today I saw article to use leverage browser cache visa .htacess.
    I added those codes like module, expiry date for cache, etc.
    So, after I made that change, some images from my site are broken. Not all. Its random.
    Please Help.
    I get this error in page source;

    Failed to load resource: the server responded with a status of 404 ()
    GET https://i2.wp.com/mydomain.com/wp-content/uploads/2018/06/mydomain.jpeg?zoom=1.25&resize=513%2C28&ssl=1 404
    Image (async)
    scaleImage @ devicepx-jetpack.js:65
    zoomImages @ devicepx-jetpack.js:30
    (anonymous) @ devicepx-jetpack.js:18

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    What is the real URL for the image?

    If you’d rather share it privately, please contact us via https://jetpack.com/contact-support/?rel=support

    ok. Also, wen we set feature image in classic editor, it shows Broken Image.Please help.

    UPDATE: I found that it was related to HOTLINK PROTECTION.
    Any tips for it?

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Typically, hotlink protection is a setting offered by your hosting provider. You can contact them and ask for it to be removed.

    I dont want to remove it. Any tips to allow photon url in hotlink settings?

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    In your hotlink protection, you’d need to whitelist these IPs:

    122.248.245.244
    54.217.201.243
    54.232.116.4

    and this range: 192.0.64.0/18

    Please note that we are constantly adding new hardware to our network to keep up with demand on our services. This means that these IP addresses could change (or be added to) at any time.

Viewing 6 replies - 1 through 6 (of 6 total)
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