Title: Broken Downloaded File
Last modified: January 3, 2023

---

# Broken Downloaded File

 *  Resolved [slade470](https://wordpress.org/support/users/slade470/)
 * (@slade470)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/broken-downloaded-file/)
 * hey,
 * i am adding a downloadable product link :
 * [http://herbseo.com/digitaldron_cdn/mythemeshop-connect-v3.0.3.zip](http://herbseo.com/digitaldron_cdn/mythemeshop-connect-v3.0.3.zip)
 * when customer download the file they get 1.4Kb file which is broken file.
 * [https://prnt.sc/eNc9wb0IlvWK](https://prnt.sc/eNc9wb0IlvWK)
 * but when you directly visit the download link file the file will be downloaded
   easily.
 * here is my woocoomerce setting.
 * [https://prnt.sc/bINFXvn42KQW](https://prnt.sc/bINFXvn42KQW)
 * i also tried X-Accel-redirect giving same error.
 * i dont want to use redirect only, since it can reveal the actual link of the 
   file.
 * few months back it was working fine, all of sudden it started downloading currupted
   file.
 * Note: the file is stored in cpanel on herbseo domain.
 * [https://prnt.sc/7N8_lB7KSHhE](https://prnt.sc/7N8_lB7KSHhE)
 * I have also confirmed tha “allow_url_fopen” is on on herbseo cpanel where file
   is stored.
 * here is the my woocommerce report.
 *     ```wp-block-code
       WordPress Environment
   
       WC Version: 7.2.2
       REST API Version: ✔</img> 7.2.2
       WC Blocks Version: ✔</img> 8.9.2
       Action Scheduler Version: ✔</img> 3.5.3
       Log Directory Writable: ✔</img>
       WP Version: 6.1.1
       WP Multisite: –
       WP Memory Limit: 256 MB
       WP Debug Mode: –
       WP Cron: ✔</img>
       Language: en_US
       External object cache: –
   
       Server Environment
   
       Server Info: Apache
       PHP Version: 8.1.13
       PHP Post Max Size: 32 MB
       PHP Time Limit: 300
       PHP Max Input Vars: 1000
       cURL Version: 7.71.0
       OpenSSL/1.1.1p
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.40-cll-lve
       Max Upload Size: 32 MB
       Default Timezone is UTC: ✔</img>
       fsockopen/cURL: ✔</img>
       SoapClient: ✔</img>
       DOMDocument: ✔</img>
       GZip: ✔</img>
       Multibyte String: ✔</img>
       Remote Post: ✔</img>
       Remote Get: ✔</img>
   
       Database
   
       WC Database Version: 7.2.2
       WC Database Prefix: wp_
       Total Database Size: 21.71MB
       Database Data Size: 18.54MB
       Database Index Size: 3.17MB
       wp_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
       wp_woocommerce_order_itemmeta: Data: 0.38MB + Index: 0.26MB + Engine MyISAM
       wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_actionscheduler_actions: Data: 0.22MB + Index: 0.10MB + Engine MyISAM
       wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_actionscheduler_logs: Data: 0.16MB + Index: 0.12MB + Engine MyISAM
       wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_comments: Data: 0.24MB + Index: 0.12MB + Engine MyISAM
       wp_duplicator_pro_entities: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       wp_duplicator_pro_packages: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
       wp_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_e_submissions: Data: 0.06MB + Index: 0.27MB + Engine InnoDB
       wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
       wp_e_submissions_values: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
       wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_options: Data: 2.37MB + Index: 0.20MB + Engine MyISAM
       wp_postmeta: Data: 1.55MB + Index: 0.81MB + Engine MyISAM
       wp_posts: Data: 0.47MB + Index: 0.09MB + Engine MyISAM
       wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
       wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_usermeta: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
       wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
       wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
       wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_wc_download_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
       wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
       wp_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
       wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
       wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
       wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
       wp_wfhits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
       wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       wp_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
       wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       wp_wfstatus: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
       wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
   
       Post Type Counts
   
       acf-field: 23
       acf-field-group: 4
       attachment: 336
       cl-layout: 1
       cl-template: 1
       custom_css: 4
       elementor_library: 1
       mailpoet_page: 1
       nav_menu_item: 6
       page: 11
       post: 4
       product: 210
       revision: 28
       shop_coupon: 1
       shop_order: 134
       shop_order_refund: 4
       shop_subscription: 37
       whatsapp-accounts: 2
       wp_global_styles: 2
   
       Security
   
       Secure connection (HTTPS): ✔</img>
       Hide errors from visitors: ✔</img>
   
       Active Plugins (18)
   
       a3 Lazy Load: by a3rev Software – 2.6.1
       Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0
       Advanced Custom Fields: Table Field: by Johann Heyne – 1.3.17
       Advanced Custom Fields: by WP Engine – 6.0.6
       Duplicator Pro: by Snap Creek – 4.5.4
       Elementor Pro: by Elementor.com – 3.5.2
       Elementor: by Elementor.com – 3.9.2
       Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
       Login As Users: by Geek Code Lab – 1.3
       NitroPack: by NitroPack LLC – 1.5.17
       Rank Math SEO: by Rank Math – 1.0.105
       UPI QR Code Payment Gateway: by Sayan Datta – 1.2.3
       WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.9.4
       WooCommerce: by Automattic – 7.2.2
       Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.1.4
       WP-DBManager: by Niyamat Ansari – 4.1
       WP Mail SMTP: by WPForms – 3.7.0
       WPS Hide Login: by WPServeur
       NicolasKulka
       wpformation – 1.9.6
   
       Inactive Plugins (3)
   
       hCaptcha for Elementor Forms: by Digitaldron – 1.0.1
       WhatsApp Chat by NinjaTeam: by NinjaTeam – 3.1.9
       Wordfence Security: by Wordfence – 7.8.2
   
       Dropin Plugins (1)
   
       advanced-cache.php: advanced-cache.php
   
       Settings
   
       API Enabled: –
       Force SSL: –
       Currency: INR (₹)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: ✔</img>
       Order datastore: WC_Order_Data_Store_CPT
   
       WC Pages
   
       Shop base: #6 - /shop/
       Cart: #7 - /cart/
       Checkout: #8 - /checkout/
       My account: #9 - /my-account/
       Terms and conditions: ❌</img> Page not set
   
       Theme
   
       Name: PressKart
       Version: 1.0.0
       Child Theme: ✔</img>
       Parent Theme Name: Storefront
       Parent Theme Version: 4.2.0
       Parent Theme Author URL: https://woocommerce.com/
       WooCommerce Support: ✔</img>
   
       Templates
   
       Overrides: presskart/woocommerce/archive-product.php
       presskart/woocommerce/checkout/form-checkout.php
       presskart/woocommerce/checkout/form-shipping.php
       presskart/woocommerce/checkout/thankyou.php
       presskart/woocommerce/content-single-product.php
       presskart/woocommerce/emails/customer-completed-order.php
       presskart/woocommerce/emails/customer-invoice.php
       presskart/woocommerce/loop/add-to-cart.php
       presskart/woocommerce/loop/no-products-found.php
       presskart/woocommerce/loop/price.php
       presskart/woocommerce/myaccount/my-account.php
       presskart/woocommerce/myaccount/view-order.php
       presskart/woocommerce/order/order-details.php
   
       Admin
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       multichannel-marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       settings
   
       Daily Cron: ✔</img> Next scheduled: 2023-01-03 10:34:01 +05:30
       Options: ✔</img>
       Notes: 111
       Onboarding: completed
   
       Action Scheduler
   
       Complete: 913
       Oldest: 2022-12-03 11:28:03 +0000
       Newest: 2023-01-03 08:37:16 +0000
   
       Failed: 14
       Oldest: 2022-09-14 12:37:01 +0000
       Newest: 2022-12-30 07:33:56 +0000
   
       Pending: 1
       Oldest: 2023-01-04 07:39:12 +0000
       Newest: 2023-01-04 07:39:12 +0000
   
       Status report information
   
       Generated at: 2023-01-03 14:29:25 +05:30
       `
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbroken-downloaded-file%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/broken-downloaded-file/#post-16341503)
 * Hello [@slade470](https://wordpress.org/support/users/slade470/),
   Can you please
   confirm with your host if both X-Accel-Redirect and X-Sendfile modules are installed?
   Also, may I ask what settings you had before when it was working?Look forward
   to hearing back from you.

Viewing 1 replies (of 1 total)

The topic ‘Broken Downloaded File’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/broken-downloaded-file/#post-16341503)
 * Status: resolved