Title: broken connection
Last modified: January 9, 2020

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# broken connection

 *  Resolved [Starhorsepax2](https://wordpress.org/support/users/starhorsepax2/)
 * (@starhorsepax2)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/broken-connection/)
 * I had the plugin set up and working. But someone went in and changed the URL 
   in the ECWID side, when they added the product. (Going by a checklist that ignored
   that it was already set up that far I think.) Now the thing is disconnected and
   keeps saying the email needs to be confirmed. I’ve tried logging out and in through
   the plugin. I’ve tried logging in straight to ECWID. I just get that same message.
   And there IS no new email to click to validate the email. How do I reconnect 
   and fix this?

Viewing 1 replies (of 1 total)

 *  Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * (@ecwid_team)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/broken-connection/#post-12310688)
 * Hi there! Thanks for reaching us out. My name is Grace, Ecwid Team. I’ll be happy
   to help you.
 * I’ve checked our database and found no account associated with Starhorsepax2 (
   @starhorsepax2). To inspect it further we need:
 * — your store ID or email address associated with your Ecwid store.
    — the details
   of your request.
 * **Please send al the data to our email address [support@ecwid.com](https://wordpress.org/support/topic/broken-connection/support@ecwid.com?output_format=md)**
   and we will be able to investigate it for you!
 * Also, if you have trouble logging in to your Ecwid account, please contact us
   at [login-issues@ecwid.com](https://wordpress.org/support/topic/broken-connection/login-issues@ecwid.com?output_format=md).
   I’d like to provide you with the article on login issues which can help you to
   resolve your request: [Login issues](https://support.ecwid.com/hc/en-us/articles/115005718885-Login-issues).
 * Hope it helps! Looking forward to your reply!
 * Best wishes,
    Grace.

Viewing 1 replies (of 1 total)

The topic ‘broken connection’ is closed to new replies.

 * ![](https://ps.w.org/ecwid-shopping-cart/assets/icon.svg?rev=3110860)
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## Tags

 * [unable to connect](https://wordpress.org/support/topic-tag/unable-to-connect/)

 * 1 reply
 * 2 participants
 * Last reply from: [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/broken-connection/#post-12310688)
 * Status: resolved