• Resolved MagineM

    (@maginem)


    Hi, after the last plugin update I seem to be getting styling/class errors (on all my sites) when viewing/editing an order. This only happens on orders that have been paid using PayFast.

    Here is a screenshot of the issue: https://snipboard.io/HvYrm0.jpg

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thanks for sending the screenshot that describes the problem.

    To take a closer look, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

    Cheers.

    Am experiencing the same thing as well

    Thread Starter MagineM

    (@maginem)

    Hi, here is my system status:
    
    
    
    WordPress Environment
    
    WordPress address (URL): https://www.snooza.co.za
    Site address (URL): https://www.snooza.co.za
    WC Version: 7.8.0
    REST API Version: ✔ 7.8.0
    WC Blocks Version: ✔ 10.2.3
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.29
    PHP Post Max Size: 32 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3500
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.21-MariaDB-1:10.5.21+maria~deb10
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    Database
    
    WC Database Version: 7.8.0
    WC Database Prefix: wp_
    Total Database Size: 150.11MB
    Database Data Size: 122.02MB
    Database Index Size: 28.09MB
    wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_sfa_abandoned_carts: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_postmeta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    wp_wfIssues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
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    Security
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    Active Plugins (57)
    
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    Force SSL: ✔
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
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    Cart: #5 - /cart/
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    Terms and conditions: #861852 - /terms-conditions/
    
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    Version: 1.0
    Author URL: https://www.maginemedia.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.21.0
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
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    mm-snoozatheme/woocommerce/single-product/price.php
    
    Admin
    
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    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
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    shipping-smart-defaults
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    shipping-label-banner
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    woo-mobile-welcome
    wc-pay-promotion
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    Disabled Features: core-profiler
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    new-product-management-experience
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    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2023-06-26 12:04:13 +02:00
    Options: ✔
    Notes: 159
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    Action Scheduler
    
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    Oldest: 2023-05-26 06:58:25 +0000
    Newest: 2023-06-26 06:41:45 +0000
    
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    Oldest: 2019-05-31 08:19:00 +0000
    Newest: 2023-06-05 10:02:06 +0000
    
    Pending: 6
    Oldest: 2023-06-26 06:56:45 +0000
    Newest: 2023-06-28 05:13:22 +0000
    
    Status report information
    
    Generated at: 2023-06-26 08:48:41 +02:00
    `

    Hi @maginem

    Thanks for sharing the requested information above.

    Can you please share with us the fatal error logs (if any) under WooCommerce > Status > Logs?

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter MagineM

    (@maginem)

    Hi,

    There are no fatal error logs unfortunately.

    Hi @ihereira and @xue28 ,

    I would like to add on here: Same problem with Woo and PayFast. This is not a single case.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @maginem and @mad2kx , Could you please test a transaction on a staging site/test mode with Version 1.5.3 of the Pay Fast gateway and check if you can replicate the same errors?

    Thread Starter MagineM

    (@maginem)

    Hi. As mentioned, this is an issue with the 1.5.4 update. Rolling back the plugin to 1.5.3 does solve the issue (but because this is not a client side issue, I’ve kept it at 1.5.4 for now).
    Note that this issue is found in the dashboard (Woocommerce > Orders > View any order completed using PayFast), i.e., when the Shop Manager or Admin views an order in the backend, the styles are broken as described in my initial ticket.

    Hi @simplysaru ,

    I can confirm that the error is with updated 1.5.4 version. 1.5.3 is in order.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @maginem and @mad2kx,

    Thanks for testing this and confirming that this issue is only with the 1.5.4 version of the extension. I have reported this to the developers to review this issue. We will keep you posted as soon as we have updates to share. Thanks for reporting this.

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